On-Time Guarantee
How does it work?
You’ll get a $60 CAD e-voucher if any of the following happens:
Delayed Flight — This applies when the eligible flight is delayed for any reason by more than 60 minutes from the arrival time as stated on your itinerary. You can check this out in your reservation confirmation email, boarding pass, and flyflair.com/flight-status.
Cancelled Flight— This applies when the eligible flight is cancelled for any reason within 72 hours before the departure time, as stated on your itinerary.
NavBlue provides our flight performance data. It is our consistent data source for all of our on-time operational metrics
What’s the catch?
There isn’t one! The On-Time Guarantee is free to you. No need to opt in. You’ll automatically be enrolled if your flight is eligible.
Who is eligible?
- You must be at least 18 years old when booking.
- Bookings must be made directly on flyflair.com.
- Your reservation must have been made on or after October 29, 2024
- This offer is unavailable for non-revenue positive space (NRPS) and standby (NRSA) bookings.
Here’s what to keep in mind if you’re eligible for compensation:
As soon as you land, check your inbox! On-Time Guarantee emails and vouchers could take up to 48 hours to land in your inbox. Vouchers for each customer on the reservation will be sent to the email address of the person who booked the flight. The booking customer is responsible for sharing the vouchers with all eligible travellers on the reservation. Ready to take off? Book your next trip with us (http://flyflair.com/ )! On the payment screen (the final step), enter your unique e-voucher code. Remember, you can only use one voucher per booking.
- Redeemable only on flyflair.com.
- E-voucher applies to base fare only.
- Good for one-way or roundtrip flights.
- Only one e-voucher can be used per booking.
Frequently asked questions
Why are my children not eligible?
Only customers aged 18 or older are eligible for On-Time Guarantee e-vouchers. Minors cannot book travel without an accompanying adult, except those aged 12+ on domestic flights. International travel requires all customers to be 18 or older. Anyone under the age of 18 must be accompanied by someone 18 years of age or older. As this new offering evolves, we may adjust these guidelines, but currently, e-voucher recipients must be 18 or older.
How do I know if I’m eligible for the e-voucher?
You’re eligible if your flight is delayed by over 60 minutes or cancelled within 72 hours of departure. E-vouchers will be sent to the customer's email who booked the flight, and it’s their responsibility to share it with everyone on the reservation. NavBlue provides our flight performance data.
It is our consistent data source for all of our on-time operational metrics. How and when will I receive my e-voucher?
You’ll receive your e-voucher via email within 48 hours of your delayed or cancelled flight. Be sure to check your inbox shortly after landing! The voucher is valid for 60 days and can be used for the base fare on flyflair.com.
Can I transfer my e-voucher to someone else?
No, the e-voucher is non-transferable and must be used by the customers named on the original reservation. It’s personal and can only be redeemed for future flight bookings by those customers.
What can I use the e-voucher for?
The e-voucher is good for one-way or round-trip flights and applies to the base fare only. You can’t use it for extras like baggage fees or seat selection. Only one e-voucher can be applied per booking and must be redeemed on
Are you sold?
Give us a fly. Book now, to secure your trip.Depending on the circumstances, you may be entitled to certain standards of treatment and compensation under the Canadian Air Passenger Protection Regulation. For more information about your passenger rights, please visit passenger protection regulations.