Baggage Claim
Report delayed or damaged baggage
We're sorry that your baggage had a less-than-ideal travel experience. If you're at the airport, please see a Flair representative or report it online. After you've reported the delay or damage, you'll receive a file ID that you can use to sign into our Web Portal to update your file and communicate with us.
- Delayed baggage must be reported within 21 days of travel.
- Damaged baggage must be reported to Flair within 7 days of receipt of your baggage.
Delayed baggage updates
If you opt-in, you'll receive text updates and can choose a delivery address for your baggage. If not, you can still check the Baggage Web Portal for updates and to communicate with us.
Once your baggage has been located, we will contact you to arrange delivery or pickup.
Compensation for delayed, damaged, or lost baggage
- Delayed Baggage Incidentals: If you travelled on an international itinerary with Flair, you can claim reimbursement for incidental expenses. You can submit your claim via the Baggage Claim Web Portal. All claims must be submitted within 21 days of travel.
- Lost Baggage Compensation: A checked bag is considered lost if it is not returned to you within 21 days of travel. If your baggage isn’t located after five days, you will receive a link to begin the claims process. All claims for lost baggage must be submitted within 21 days of travel.
- Damaged Baggage Compensation: You can submit your claim for damaged baggage on our Baggage Claim Web Portal.Use your incident number to access the portal. Flair is not liable for manufacturer defects, minor wear and tear, or damage resulting from the baggage's quality.
Lost and found
If you have lost an item in an airport terminal, please contact the applicable airport authority to recover it.
If you think you left something onboard a Flair aircraft, please contact our central baggage team using our self-service link. If we find your item, we will contact you to arrange its retrieval at the airport or shipping at your expense.
Flair will hold any items found onboard our aircraft for a total of 30 days.
For more information regarding Flair's limitations of liability as it relates to mishandled baggage, please visit the Flair Tariff.