← Return to Flight Changes

Compensation eligibility

• You were on a Flair Airlines-operated flight flying from, to, or within Canada,
• You were informed 14 days or less before the departure time shown on your original ticket that the arrival at your destination would be delayed,
• You’ve received a refund for a delayed or cancelled flight and want to receive compensation for the inconvenience,
• And your flight was delayed or cancelled for reasons within Flair's control

*Please submit one claim form for each passenger per direction of travel. If there are multiple flights in a single direction of travel, only one form is required for that direction.

Compensation

• 3 to less than 6 hours: $400 CAD
• 6 to less than 9 hours: $700 CAD
• 9 hours or more: $1000 CAD

Next steps 

Once you have completed the form, you can expect a response within 30 days. Payment for approved claims will be sent to the email address provided, and you can choose to receive funds electronically. 

Important Information

• Please ensure the information entered matches the details on your booking exactly. 
• Refer to your booking confirmation email to confirm the details of your booking. 
• Forms submitted with incorrect information cannot be processed. 

Once the form has been submitted, a copy of your submission cannot be retrieved again at a later date. If you need a copy for your records, we encourage you to take a screenshot or photo on your mobile device before clicking Submit.

Submit a claim