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Important information

  • A fee of $25 per person applies to reservations made or adjusted via phone, voice, email, or chat. To avoid this fee, book directly online at My Trip.
  • If you've booked with a travel agent, including online agencies like Flighthub and Expedia, you can modify or cancel your reservation directly online at My Trip.



Understanding low-cost airlines

Low-cost airlines are designed to offer travellers a much more affordable way to fly. By stripping away many of the extras that traditional airlines provide, we can keep our ticket prices lower and offer a fully customizable experience. This means that while our base fare is often significantly cheaper, you’ll need to pay extra for certain amenities if you want to add them.



How-to guides for common queries




Want the Fastest Way to Get Help?

Get Help



Important information

  • A fee of $25 per person applies to reservations made or adjusted via phone, voice, email, or chat. To avoid this fee, book directly online at My Trip.
  • If you've booked with a travel agent, including online agencies like Flighthub and Expedia, you can modify or cancel your reservation directly online at My Trip.



Understanding low-cost airlines

Low-cost airlines are designed to offer travellers a much more affordable way to fly. By stripping away many of the extras that traditional airlines provide, we can keep our ticket prices lower and offer a fully customizable experience. This means that while our base fare is often significantly cheaper, you’ll need to pay extra for certain amenities if you want to add them.



How-to guides for common queries


Checking Flight Status

Step 1: Go to our Flight Status page
Step 2: Enter your flight details to get real-time updates

Step 1: Go to our Flight Status page
Step 2: Enter your flight details to get real-time updates

Making Medical Requests

Step 1: Before you fly, check our medical policies on the website to understand what's permitted
Step 2: If you need special arrangements, please fill out our online medical request form
Step 3: Await confirmation and further instructions from our team

For detailed information on Flair Airlines' accessible services, please visit Accessible Services

Step 1: Before you fly, check our medical policies on the website to understand what's permitted
Step 2: If you need special arrangements, please fill out our online medical request form
Step 3: Await confirmation and further instructions from our team

For detailed information on Flair Airlines' accessible services, please visit Accessible Services

Submitting a Claim

Step 1: Visit our Compensation Claim page
Step 2: Locate contact information and flight information
Step 3: Complete the claim form ensuring all details are accurate and upload any relevant documentation

Step 1: Visit our Compensation Claim page
Step 2: Locate contact information and flight information
Step 3: Complete the claim form ensuring all details are accurate and upload any relevant documentation

Flight Change

Step 1: Visit Manage My Booking
Step 2: Select 'change flight' under the flight you'd like to change under 'itinerary - reservation details'
Step 3: Fill in the fields under 'search for new options' and press 'search for flight'
Step 4: Select your new flight from the listed options
Step 5: Review the details and booking cost summary then select 'confirm and continue'

Step 1: Visit Manage My Booking
Step 2: Select 'change flight' under the flight you'd like to change under 'itinerary - reservation details'
Step 3: Fill in the fields under 'search for new options' and press 'search for flight'
Step 4: Select your new flight from the listed options
Step 5: Review the details and booking cost summary then select 'confirm and continue'

Voluntary Flight Cancellation

Step 1: Visit Manage My Booking
Step 2: Under 'itinerary - reservation details', select 'more', then 'cancel flight'
Step 3: Type 'confirm' then select 'confirm cancellation' to complete your flight cancellation

Step 1: Visit Manage My Booking
Step 2: Under 'itinerary - reservation details', select 'more', then 'cancel flight'
Step 3: Type 'confirm' then select 'confirm cancellation' to complete your flight cancellation

Name Correction

Step 1: Visit Manage My Booking
Step 2: Under 'Passengers', select 'Correct Personal Information'.
Step 3: Select 'Change Name / Fix Spelling' or 'Update Contact Details' (for date of birth)
Step 4: Update your information
Step 5: Select 'Confirm' to finish

Step 1: Visit Manage My Booking
Step 2: Under 'Passengers', select 'Correct Personal Information'.
Step 3: Select 'Change Name / Fix Spelling' or 'Update Contact Details' (for date of birth)
Step 4: Update your information
Step 5: Select 'Confirm' to finish

Date of Birth/Contact Details Correction

Step 1: Visit Manage My Booking
Step 2: Under 'Passengers', select 'Correct Personal Information'.
Step 3: Select 'update contact details (such as dob, email, phone)
Step 4: Update your personal and/or contact details
Step 5: Select 'Confirm' to finish

Step 1: Visit Manage My Booking
Step 2: Under 'Passengers', select 'Correct Personal Information'.
Step 3: Select 'update contact details (such as dob, email, phone)
Step 4: Update your personal and/or contact details
Step 5: Select 'Confirm' to finish

Reservation Add-ons

Step 1: Visit Manage My Booking
Step 2: Select ‘add extras' under the quick actions
Step 3: Select extras that you would like to add for your travel then press 'confirm & continue'
Step 4: Review your cart and booking cost summary for new charges then press "I have read and accept the above" and complete booking

Step 1: Visit Manage My Booking
Step 2: Select ‘add extras' under the quick actions
Step 3: Select extras that you would like to add for your travel then press 'confirm & continue'
Step 4: Review your cart and booking cost summary for new charges then press "I have read and accept the above" and complete booking

Add Journey

Step 1: Visit Manage My Booking
Step 2: Once you sign in, you'll be able to add a new journey by selecting '+ add new journey'
Step 3: Enter airport details, dates, and search for flights. Select the flight you would like to book.
Step 4: Once you have selected your flight, click on 'confirm & continue' to finalize your booking.

Step 1: Visit Manage My Booking
Step 2: Once you sign in, you'll be able to add a new journey by selecting '+ add new journey'
Step 3: Enter airport details, dates, and search for flights. Select the flight you would like to book.
Step 4: Once you have selected your flight, click on 'confirm & continue' to finalize your booking.

Redeeming Credit

Step 1: Visit Manage My Booking
Step 2: Once you sign in, you will see your credit on the bottom right-hand side in green, and you'll be able to add a new journey by selecting '+ add new journey'
Step 3: Enter airport details, dates, and search for flights. Select the flight you would like to book.
Step 4: Once you have selected your flight, click on 'confirm & continue' to finalize your booking with your credits.

Step 1: Visit Manage My Booking
Step 2: Once you sign in, you will see your credit on the bottom right-hand side in green, and you'll be able to add a new journey by selecting '+ add new journey'
Step 3: Enter airport details, dates, and search for flights. Select the flight you would like to book.
Step 4: Once you have selected your flight, click on 'confirm & continue' to finalize your booking with your credits.

Baggage Claim

Please refer to our Delayed, Damaged, and Lost Bags page for details.

Please refer to our Delayed, Damaged, and Lost Bags page for details.

Marketing Voucher Redemption

Please visit our Voucher Redemption page to see booking instructions, terms and conditions, and troubleshooting information.

Please visit our Voucher Redemption page to see booking instructions, terms and conditions, and troubleshooting information.



Frequently asked questions (FAQs)


Frequently asked questions (FAQs)
What is a low-cost airline?

A low-cost airline, like ours, focuses on providing essential flight services for less. We pass these savings onto you by offering a base fare with the option to add-on services (like baggage and seat selection) for an additional fee.

Why do I have to pay for carry-on bags?

Charging for carry-on bags allows us to offer lower fares. You only need to pay for what you use. If you don't need a carry-on, you save money!

Why don't you offer complimentary meals, drinks, or snacks inflight?

Not including complimentary meals or snacks in the ticket price is another way that we can keep our fares low. But if you’re hungry, we do have a tasty selection of food and drinks available for purchase onboard.

Why do I need to size my bag?

Space is at a premium on flights. Ensuring bags meet our size requirements helps to speed up the boarding process and ensures everyone's luggage fits safely onboard.

Are there any hidden fees?

We pride ourselves on transparency. All fees are outlined during the booking process, allowing you to choose only the services you need.













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