Voucher Details

• Voucher value is as stated and non-negotiable.
• Voucher expiry date, as stated, is non-negotiable
• Ancillaries may be added to the value of the voucher.
• Taxes/fees are subject to voucher type.
• Flights are subject to availability at the time of booking.
• Blackout dates: none.
• Book by date printed on voucher.
• Voucher is for one-time use only.
• Flights must be booked at least 7 days before travel.
• Voucher cannot be redeemed on Flair Connect flights.

How to book

1. Visit flyflair.com and search flights (do not put your code in the promo code field; save it for the final page)
2. Choose your flights, big bundle, and input your booking information
3. When you reach the payment page, click "Have a voucher or gift card code?" and enter your voucher code under the invoice total

Terms and conditions

This voucher must be taken as offered and is not redeemable for cash. This voucher becomes null and void if travel is cancelled once a booking is confirmed. Flight vouchers cannot be extended past the date indicated. Customers must travel together, and the itinerary must be booked as a round-trip flight, and cannot be used for more than one itinerary. 1 round-trip flight is valued at up to $1200 CAD. This voucher cannot be sold. In the event that it has been sold, this voucher will become void, and any flight bookings made with it will be cancelled immediately without notice or reimbursement. Flair Airlines Ltd. does not handle the payment, guarantee transactions, or buyer protection or seller certification, nor will Flair Airlines Ltd. be liable for the loss of funds resulting from a fraudulent transaction. Flair Airlines Ltd. Is not responsible for lost or mishandled vouchers.

Troubleshooting

If the booking timer runs out after applying a voucher code, the code will be invalid for one hour. Wait one hour before booking again.

Enter the voucher code on the payment page at the end of the booking process. Do not use the “promo code” box at the start.

After clicking “apply,” wait for a message saying, “voucher applied” or “voucher is invalid.” The page may freeze for a moment.

If you see “voucher invalid,” clear your browser cookies, restart your browser, and try again. Switch to a different browser or operating system if that doesn't work.

If your booking is confirmed but you didn’t receive a confirmation page or email, contact Customer Care at 1-833-711-2333. Write down your reservation number; you might not get a confirmation email.

Have a voucher that still isn’t working?

In an effort to reduce fraud, we’ve updated our voucher process. If your voucher isn’t working online, hasn’t expired, and came from our marketing team (think contest winners, marketing partnerships, etc.), we’ve got your back—just shoot us an email at [email protected], and we’ll sort it out.

Make sure to include:

• Your full name
• A clear photo of your voucher and/or any emails or documents confirming it
• Your preferred travel date

A quick note: Our team is working hard to respond to everyone, but it might take up to 72 hours (sometimes more) to respond. Hang tight—there’s no need to send a follow-up. We’ll get back to you as soon as possible!

If your voucher came from our Customer Service team as compensation or from our On-Time Guarantee, please check out the Flair Help Center for troubleshooting or contact Customer Service.

Thanks for your patience and for flying Flair!

The Flair Marketing Team