This policy describes how we collect and use personal information concerning our website users as well as all those traveling with us. We reserve the right to update or revise this policy at any time without prior notice and the revised policy is not retroactive. It applies only to personal information collected after the revision is posted, and your use of this website following any such change constitutes your agreement to the revised privacy policy. We have designed our policy to meet or exceed the requirements of the Government of Canada key policy as it relates to privacy, namely – Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Law (CASL). This privacy policy applies to www.flyflair.com, and related sites and web applications which are denoted as “Flair Digital Properties,” and which are owned and operated by Flair Airlines Ltd. (“Flair” or the "Carrier")
Personal information is information that is unique to each identifiable individual. We only collect that personal information which is necessary to provide our services to you. “Personal information” includes details such as your full name, address, telephone number, date of birth, email address, and any other information that is unique to you, and you alone. It helps identify who you are and may be used for the purpose of contacting you, if necessary to complete the process of your purchase. We also request your gender to assist in estimating the aircraft’s total load and to assist us in identifying you for legal, and security and aviation regulation compliance purposes. You are only required to disclose your gender where your itinerary includes international travel. Personal information only becomes known to Flair when you provide it to us, or when a third party, such as someone (a friend or family member) books travel with Flair on your behalf – with your consent – these kinds of people are herein referred to as people “assisting you” with booking travel. If you request a customized service we may also need to collect additional personal information as described below.
Any questions, concerns, or complaints regarding this Privacy Policy, or related privacy practices, or our management of personal information may be directed in writing to our Privacy Officer at: Flair Airlines Ltd. 4032 1000 Airport Road Edmonton, AB Canada T9E 0V3 www.flyflair.com Copies of this Privacy Policy and other related policies are available on request.
Except where limited exceptions apply, Flair will always make a reasonable effort to ensure that individuals are notified in advance of the purposes for which their personal information will be collected, used or disclosed and that, where necessary, consent is obtained. Depending on the circumstances, consent may be express or implied. By using the website, or by voluntarily submitting information to the Website or Flair, you signify your consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, you may not use the website, or submit information to Flair. You may withdraw your consent to the collection, use and disclosure of your personal information at any time, subject to legal or contractual restrictions. A decision to withhold or withdraw certain personal information may restrict Flair from offering or providing its services to you. As standard practice, we will collect personal information from you, and use it and disclose it upon receiving your express consent or from assisting you with booking travel. When you book your travel at www.flyflair.com you are added to our email list that will be used to contact you occasionally with offers By Flair Airlines Ltd that we feel will be of interest. You can withdraw your consent at any time by scrolling to the bottom of any email offer and click on “unsubscribe” and follow the brief series of instructions. At times, we may send you service-related emails. These are not promotional emails, rather, they provide important information that must be communicated to you such as flight-related information or updates on purchases made on www.flyflair.com. The Carrier will collect, use and disclose personal information about the Passenger with the Passenger's knowledge and consent, unless otherwise required or allowed by law. Prior to collecting personal information, the Carrier will identify the purposes for doing so and limit the collection, use and disclosure of personal information to those purposes. Generally, the Carrier will collect personal information from the Passenger, and use it and disclose it with consent received from the Passenger or from someone on the Passenger's behalf. There may be certain circumstances where personal information can be collected, used, or disclosed without the knowledge and consent of the Passenger. For example, legal, medical, or security reasons may make it impossible or impractical to seek consent. When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the Passenger might defeat the purpose of collecting the information. Seeking consent may be impossible or inappropriate when the Passenger is a minor, seriously ill, or has a mental health condition.
Flair limits the collection, use and disclosure of personal information to what is required and reasonable in the circumstances. During your use of the Website or in the provision of the Services to you or otherwise, you may be asked to voluntarily provide personal information for purposes such as: - to provide you with the Services (including your flight and hotel bookings); - to contact and correspond with you regarding your transactions (including payment issues), your use of the Services, and to provide you with customer care services; - to facilitate transactions, process orders and payments for the Services; - to develop, deliver and improve the Services; - to administer and facilitate your participation in contests and promotions related to the Services; - to process and respond to your inquiries, requests and to otherwise administer Flair's relationship with you; - to facilitate and enhance your use of the Website; - to develop, deliver and improve the Services and advertising; and - as otherwise specified at the time of collection. - to conduct surveys or questionnaires related to services Flair may develop a confidential profile for you, which will be used to provide Services to you and facilitate your use of the Website. Additionally, Flair may keep a record of all communications with you. Flair will not sell or rent your personal information. Flair may disclose your personal information in the following circumstances: (a) to Flair travel agents, suppliers and service providers for use in connection with matters relating to your use of the Website, Flair promotional activities or business, and Flair provision of the Services to you; (b) if Flair is involved in the sale, transfer or reorganization of some or all of its business that involves the disclosure of personal information to another organization to the extent permitted by applicable law; (c) as required by law or where Flair believes it is necessary to do so to comply with the law. Flair will require third parties to protect the personal information in a manner that is consistent with this Privacy Policy and all applicable law. When a Passenger purchases an airline ticket or makes a flight booking, or when a third party does so on the Passenger's behalf, the Carrier will require that certain personal information related to the Passenger be provided to complete the transaction. This may include, at the Carrier's sole and absolute discretion, the Passenger's name, gender, address, email address, telephone number, and information related to the Passenger's form of payment. This information is required to identify the Passenger, in order to contact the Passenger, and to complete the purchasing process. The Carrier may use this information for any purposes, whether related to commercial or operational requirements, or otherwise, including with regards to any current and future bookings made by a Passenger or any third party acting on their behalf. Personal information collected from Passengers may also be used for marketing and related purposes. To the extent that the Passenger fails to provide adequate and/or accurate information to the Carrier, the Carrier is not liable for any damages which result from the Passenger not receiving communication from the Carrier including communications relating to, among other things, schedule irregularities.
The Carrier uses contractual means to ensure that the Passenger's personal information is afforded protection whenever a third party is used to perform services on the Carrier's behalf, including, without limitation, services relating to information technology, data processing and storage, research, marketing, conducting surveys and customer relations. In some cases, these third parties may be located outside Canada and may be required to disclose information to government authorities in those countries. Should the Passenger have any questions regarding the Carrier's policy with respect to the protection of personal information or concerns with respect to the Carrier's handling of personal information, the Carrier may be contacted at: privacy@flyflair.com.
Flair's website, online services, email messages and advertisements may use “cookies” and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists Flair to improve products and services, advertising, customer communications and the customer experience. Flair treats information collected by cookies and similar technologies as non-personal information (except for internet protocol (IP) addresses or other similar identifiers). These web technologies can reveal your anonymous previous website visit history to us, and other sites you visit subsequent to leaving www.flyflair.com may be able to tell you visited our site. The details of your web history may divulge sufficient information to diminish or altogether remove your anonymity on our or on others’ sites, which is an inherent limitation of third-party advertising technology beyond Flair's control.
There may be situations in which the Carrier is required by government authorities to collect, use or disclose personal information about a Passenger, without the Passenger's knowledge or consent. Information that Carriers are required to collect by government authorities, as a result of the Passenger's boarding location and destination, may include: the Passenger's full name; date of birth; citizenship; gender; passport number and country of issuance; visa number (including ETA or ESTA information); permanent resident card number; the means by which the Passenger paid for their flight; details as to how it was booked; and any other personal information collected by the Carrier as set out in this policy or as required by such government authority The Passenger accepts that the Carrier may be required from time to time pursuant to applicable laws to give Canadian, U.S. or international government authorities access to Passenger data. Accordingly, any information the Carrier holds about a Passenger and their travel arrangements may be disclosed to the appropriate authorities of any country on the Passenger's itinerary. Information that Flair Air are required to collect, depending on the Passenger's boarding location and destination, may include, as required by such authorities, the Passenger's full name, date of birth, citizenship, gender, passport number and country of issuance, immigration visa number, permanent resident card number, the means by which the Passenger paid for their flight, details as to how it was booked, and any other personal information collected by Flair as set out in this policy or as required by such government authority
In addition, Flair uses third party providers of information technology, data processing, reservation services, data storage services and other services. Flair protects personal information disclosed to such third party service providers by contractual obligations of confidentiality and non-disclosure. Personal information, including medical information covered by this Policy, may be processed or stored in the United States, and such personal information may therefore be or become accessible to government authorities and agencies in the United States under lawful orders made under the laws of the United States, including federal and state laws.
Flair is happy to accommodate the needs of its passengers, subject to certain restrictions. Where an individual traveling with us has special needs, Flair must obtain additional personal information, including personal health information in order to determine if our aircraft and team can accommodate travel. When the Carrier is requested to provide additional services, for example, the provision of special meals, oxygen or stretcher services, or the accommodation for Passengers with disabilities, etc., the Carrier or their agent may collect additional personal information not otherwise required. Depending on the needs of the individual, Flair may require contact information of a third party in the event of an emergency. This information will be maintained on file and will be handled in accordance with the Flair Privacy Policy. In particular, where travel arrangements are made for a passenger by a medical authority, the customer thereby consents to the release of personal information to the medical authority, including but not limited to itinerary changes and payment information. In addition, Flair and its service provider carrier are also thereby permitted to disclose travel and arrival information to the medical authority attending at the destination location. With respect to minors who are not accompanied by an adult, Flair and its service provider carrier will require the contact information of the individuals attending to meet the minor at the flight destination or transfer point, and must be provided with the contact information of the minor’s parent or guardian for use in the event of an emergency.
While we work to save you money, we can also save you time. By choosing to create a Profile with Flair, your personal information is stored in our secure database for your convenience in booking and managing travel with us. A profile is also required to receive or use a Flair flight or travel credit. With a profile, our system automatically uses your profile information to complete fields when booking a flight. You can modify information in your profile at any time, under My Trip or ‘my profile’. If you opt-in to certain email services, Flair may – with your consent – collect information about such things as your hotel and car preferences and information such as your date of birth. This will be used to communicate information specific to your general preferences.
Your profile can be canceled completely at any time, but this will also permanently cancel any credits (flight or travel) you have on file. This also means your information will no longer be automatically populated in fields when booking travel. Please use our contact us form to cancel your profile. You can create a new profile at any time, even after you have cancelled your profile, but this will not reinstate any previous flight or travel credits
Flair may offer promotions such as draws or contests from time to time. When you enter a contest or draw, we will ask for your name, date of birth, phone number, email and home address so we may contact you in the event you win. In such instances, we may verify that you are the minimum required age to participate or that you meet other eligibility requirements stated in any specific contest rules. Other information related to the promotion or contest may be requested if required by law.
We use email and targeted online advertising to send you product and services updates, promotional offers and other marketing communications based on the information we collect about you, such as your email address, general location, and purchase and website browsing history. We process your personal data as stated in our Privacy Policy. You may withdraw your consent or manage your preferences at any time by clicking the unsubscribe link at the bottom of any of our marketing emails, or by emailing us at marketing@flyflair.com.
Personal information is retained for as long as it needs to reasonably fulfill the purposes it was intended, and for legal or business purposes. Personal information that has been used to make a decision that directly affects you will be retained for at least one year. Personal information that is no longer required is destroyed.
Subject to the completeness and accuracy of said information as provided by the Passenger or any third party acting on the Passenger's behalf, the Carrier will make best efforts to maintain the Passenger's personal information in the most accurate, complete, and up-to-date manner as is reasonably possible for the purposes for which it is to be used. The Carrier will provide the means to ensure that a Passenger can update their personal information when necessary to do so, except as otherwise prohibited or restricted under the Contract of Carriage.
Flair understands the importance of using security safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification or disposal. Flair employs physical, administrative and technological measures to protect personal information regardless of the format in which it is held and in accordance with the sensitivity of the information. Nevertheless, security risks cannot be eliminated and Flair cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Privacy Policy.
Passengers who do not wish to be contacted about special offers or for marketing, research, and survey purposes or any other reason not directly linked to the provision of purchased services on a specific flight, should advise the Carrier of their preference at the time of booking.
The Website may include links or references to other websites operated by third parties. This Privacy Policy does not apply to those websites and Flair has no responsibility or liability for or control over those websites and how third parties collect, use and disclose your personal information. Your use of those websites and your dealings with such third parties is at your own risk.
If a third party, including a family member, friend, or work colleague, seeks to make a booking on a Passenger's behalf, that third party may be asked to provide the Carrier with the same personal information that the Carrier would normally collect from the Passenger directly in order to complete the transaction. Unless and until the Carrier is advised otherwise, the Carrier considers that such a third party has the Passenger's consent and authorization to provide the Carrier with the Passenger's personal information and make bookings (and changes thereto) on the Passenger's behalf in accordance with the Carrier's privacy policy set out in this Tariff. Please note that the collection, use and disclosure of the Passenger's personal information by a third party is subject to the Passenger's dealings with the third party and any applicable privacy policies and practices the third party may have. If a third party who has booked the Passenger's current flight or other travel service or who otherwise has the Passenger's full name and booking reference, contacts the Carrier and seeks information on the Passenger's booking or wishes to make changes to it, the Carrier will disclose the Passenger's booking information. The Carrier may, in its sole and absolute discretion, allow such third party to make changes to the Passenger's booking, to the extent any such changes are allowed under the Contract of Carriage, and the Carrier is acting reasonably where it concludes that the Passenger has given the third party their consent to do so. If the Passenger does not want a third party to be able to obtain information on or make changes to the Passenger's booking, the Passenger should not share the Passenger's booking reference with any third party.
The agreements that you accept when you order the Services contain important provisions, including provisions disclaiming, limiting or excluding Flair liability and provisions determining the applicable law and exclusive jurisdiction for the resolution of disputes. To the extent permitted by applicable law, each of those provisions applies to any dispute that may arise in relation to this Privacy Policy or Flair collection, use, and disclosure of your personal information, and are of the same force and effect as if they had been reproduced directly in this Privacy Policy.
Flair reserves the right to modify this Privacy Policy at any time without any prior notice or liability to you or any other person. The collection, use, and disclosure of your personal information will be governed by the version of the Privacy Policy in effect at that time. New versions of the Privacy Policy will be posted on the Website and are available on request. Your continued dealings with Flair subsequent to changes to this Privacy Policy will signify your consent to the collection, use and disclosure of your personal information in accordance with the changed policy.
social media widgets
Our pages integrate plugins of the social network Facebook. An overview of the Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins/. When you visit our site, the plugin establishes a connection between your browser and the Facebook server is established. Facebook thereby obtains the information that you have visited our site your IP address. If you click on the Facebook “Like” button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. Thereby Facebook can correlate your visit of our site with your user account. For more information, please see the privacy policy of Facebook. If you do not wish that Facebook can assign your visit to our site to your Facebook user account, please log out from your Facebook account.