Double-check the date and time of your trip on the itinerary that was emailed to you after booking. Please make sure all passenger information is correct and matches (exactly!) what is printed on your government-issued travel documents. You won't be able to board the flight if your information doesn't match.
Ensure you have government issued ID that matches the name on your reservation. The identification must be valid for the duration of your entire trip.
Book your hotel through Flair and save. These special deals are only available for Flair customers.
Book your rental car with Flair and take advantage of exclusive offers for Flair customers with our partner CarTrawler.
Do you require a wheelchair? Are you travelling with a pet or service dog? We need to know. Contact Flair's customer service team at least 48 hours before departure and find more information here.
When you get to the airport, we will size your bag. Ensure your personal item, carry-on bag, and checked bag are within our size allowances. Bags over these measurements and weight restrictions are subject to additional fees.
As a quick reminder, the maximum carry-on size is 23cm x 40cm x55cm and checked bags can be up to 158cm total linear dimensions (50cm x 70cm x 38cm) and weigh up to 23kg.
It's always cheaper (and easier!) to add a bag to your reservation online. You can also purchase a bag at the airport, but it will cost you more.
Keep your travel documents, money, car keys and medications in your personal item or carry-on bag. See the list of restricted items and special items.
All passengers must check in online. Online check in starts 24 hours before scheduled departure and closes 1 hour before scheduled departure. There is a fee of $25 plus tax to check in at the airport if you have not already checked in online, this is to cover the cost of additional airport resources.
If you have added a carry-on, checked, or sports bag to your reservation, you will receive a mobile boarding pass upon checking in online, can go directly to the boarding gate, and can board the plane with Zone 1. If you're travelling with only a personal item, please arrive at the airport check-in counter to verify that your baggage fits our sizers and to pick up your boarding pass. Dedicated agents will be available in the queue to quickly issue boarding passes to passengers who have correctly sized bags. As a quick reminder, the maximum carry-on size is 23cm x 40cm x55cm and checked bags can be up to 158cm total linear dimensions (50cm x 70cm x 38cm) and weigh up to 23kg.
For those travelling out of Toronto Pearson International Airport, all passengers will receive digital boarding pass upon checking in online and can proceed right to the boarding gate.
Check your flight status online. We'll let you know via SMS and email if anything changes. Make sure your contact information on your reservation is up to date so you don't miss anything by managing your trip.
Airport check-in counters open 3 hours before departure and close 60 minutes before scheduled departure time. Ensure you arrive before the check-in counter closure time if you have checked in and do not have a boarding pass. We recommend coming 3 hours before your scheduled departure for both domestic and international flights.
