delays at the airport
Flair Airlines will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four (4) hours before allowing guests to deplane for arrival flights, or before the pilot requests permission to return to a suitable disembarkation point by a relevant authority directing the aircraft's operations on the tarmac for departure flights, unless:
A) the pilot-in-command determines there is a safety-related or security-related reason (e.g., weather, a directive from an appropriate government agency, etc.) why the aircraft cannot leave its position on the tarmac to deplane guests; or
B) Air Traffic Control advises the pilot-in-command that returning to the gate or anotherdisembarkation point elsewhere to deplane guests would significantly disrupt airport operations.
For all flights covered by this plan, Flair Airlines shall do the following:
A) Provide adequate food and potable water no later than two (2) hours after the aircraft doors close (in case of a departure) or the aircraft touches down (in case of an arrival), unless the pilot-in-command determines that safety or security considerations preclude such service;
B) Ensure operable lavatory facilities, comfortable cabin temperatures, adequate medical attention if needed, as well as the ability to communicate with people outside of the plane free of charge (if feasible) while the aircraft remains on the tarmac;
C) Ensure that the guests on the delayed flight will receive notifications regarding the status of the delay no later than 30 minutes after the aircraft is delayed, including the reasons for the tarmac delay, if known;
D) Ensure that the guests on the delayed flight will be notified beginning 30 minutes after departure time (including any revised departure time that guests were notified about before boarding) that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open each time the opportunity to deplane exists. Note: If you choose to disembark you should be aware that you are doing so at your own discretion and the flight could depart at any time without you;
E) Ensure that guests will be notified each time the opportunity to deplane occurs during the arrival process; and
F) Access to medical attention (if or when necessary)
Special care and attention will be provided for persons with disabilities to ensure their needs are met throughout any irregular operations.
Flair Airlines’ customer service plan includes engagement with Airport authorities each airport served, as well as diversion airports, and will share facilities and make gates available at the airport in the event of an emergency.
Flair Airlines will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four (4) hours before allowing guests to deplane for arrival flights, or before the pilot requests permission to return to a suitable disembarkation point by a relevant authority directing the aircraft's operations on the tarmac for departure flights, unless:
A) the pilot-in-command determines there is a safety-related or security-related reason (e.g., weather, a directive from an appropriate government agency, etc.) why the aircraft cannot leave its position on the tarmac to deplane guests; or
B) Air Traffic Control advises the pilot-in-command that returning to the gate or anotherdisembarkation point elsewhere to deplane guests would significantly disrupt airport operations.
For all flights covered by this plan, Flair Airlines shall do the following:
A) Provide adequate food and potable water no later than two (2) hours after the aircraft doors close (in case of a departure) or the aircraft touches down (in case of an arrival), unless the pilot-in-command determines that safety or security considerations preclude such service;
B) Ensure operable lavatory facilities, comfortable cabin temperatures, adequate medical attention if needed, as well as the ability to communicate with people outside of the plane free of charge (if feasible) while the aircraft remains on the tarmac;
C) Ensure that the guests on the delayed flight will receive notifications regarding the status of the delay no later than 30 minutes after the aircraft is delayed, including the reasons for the tarmac delay, if known;
D) Ensure that the guests on the delayed flight will be notified beginning 30 minutes after departure time (including any revised departure time that guests were notified about before boarding) that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open each time the opportunity to deplane exists. Note: If you choose to disembark you should be aware that you are doing so at your own discretion and the flight could depart at any time without you;
E) Ensure that guests will be notified each time the opportunity to deplane occurs during the arrival process; and
F) Access to medical attention (if or when necessary)
Special care and attention will be provided for persons with disabilities to ensure their needs are met throughout any irregular operations.
Flair Airlines’ customer service plan includes engagement with Airport authorities each airport served, as well as diversion airports, and will share facilities and make gates available at the airport in the event of an emergency.