Accessibility Plan and Feedback Process

You are entitled to certain accommodations and services under the  Accessible Transportation for Persons with Disabilities Regulations.

Flair is invested in providing all passengers with a pleasant travel experience. We ask that you contact us at least 48 hours ahead, as we have operational requirements to complete in order to support your travel with us. We will, however, make a reasonable effort to accommodate requests made within 48 hours of a flight’s departure.

We recommend arriving at the airport two hours before your departure if you require special assistance.

flair accessibility team

Phone: 1-833-711-2333 (toll-free for Canada and the United States)

Voice relay service number (VRS): 711

Hours of operation (Eastern Time)
Monday to Friday: 9 a.m. to 5 p.m.

Email: accessibility@flyflair.com

· allergies
· support person
· blind or low vision
· deaf or hard of hearing
· medical equipment acceptance
· service dogs
· emotional support dogs
· wheelchair assistance
· autism aware
· oxygen
· accessibility feedback form

Some additional services you may wish to consider:
· priority medical seating
· pre-boarding assistance
· personalized safety briefings

Accessibility Plan and Feedback Process

You are entitled to certain accommodations and services under the  Accessible Transportation for Persons with Disabilities Regulations.

Flair is invested in providing all passengers with a pleasant travel experience. We ask that you contact us at least 48 hours ahead, as we have operational requirements to complete in order to support your travel with us. We will, however, make a reasonable effort to accommodate requests made within 48 hours of a flight’s departure.

We recommend arriving at the airport two hours before your departure if you require special assistance.

flair accessibility team

Phone: 1-833-711-2333 (toll-free for Canada and the United States)

Voice relay service number (VRS): 711

Hours of operation (Eastern Time)
Monday to Friday: 9 a.m. to 5 p.m.

Email: accessibility@flyflair.com

· allergies
· support person
· blind or low vision
· deaf or hard of hearing
· medical equipment acceptance
· service dogs
· emotional support dogs
· wheelchair assistance
· autism aware
· oxygen
· accessibility feedback form

Some additional services you may wish to consider:
· priority medical seating
· pre-boarding assistance
· personalized safety briefings

Flair recommends that travellers who have severe allergies pack any necessary medication they require in their carry-on baggage, not in their checked baggage.

Options available when allergens are on board
Although Flair is unable to provide compensation or make provisions for travellers who have severe allergies, we do offer the following options if the traveller identifies that their allergen will be present on their flight (confirmed visually by the traveller on board the aircraft) and they:

· Are not comfortable travelling on their reserved flight, Flair will book them on the next available Flair flight to their original destination at no additional cost; or
· Elect to not travel at all, in which case Flair will provide a full refund for the cost of the flight (base fare plus all taxes and surcharges applicable to the fare). Flair will not issue a refund for the flight after it has departed.

Food allergens in the cabin
As a form of public transportation, Flair cannot guarantee an allergen-free environment. We recommend that travellers with severe allergies to food products bring their food items. We recommend providing as much advance notice as possible so we can ensure we mitigate the risk of the allergen exposure to the best of our ability.

While our food items do not contain peanuts, some of Flair’s onboard snacks may contain traces of peanuts or be processed in a facility that also processes peanuts. We cannot screen food items brought on board by other Flair travellers. As such, nut residue, oils or other allergens may be present on tray tables, seat cushions, or elsewhere in the cabin, and may not have been removed despite regular cleaning.

Seating
We understand the medical implications of severe allergies. Travellers who inform a flight attendant or member of the flight crew about having a severe allergy will be asked if they have an epinephrine auto-injector (eg. EpiPen®, Allerject®) with them.

Flair will request that other travellers within the same bank of seats of a traveller with a severe allergy refrain from consuming food product(s) with items the allergic traveller may react to.

In addition, a public announcement can be made on board when a traveller self-identifies as being severely allergic to an item. Please let one of our crew members know if you would like this completed for you.

If your allergy is severe and we need to make medical accommodations for you, please fill out the Medical Accommodation Form. You will be able to print the application and have it completed by your physician.

Flair recommends that travellers who have severe allergies pack any necessary medication they require in their carry-on baggage, not in their checked baggage.

Options available when allergens are on board
Although Flair is unable to provide compensation or make provisions for travellers who have severe allergies, we do offer the following options if the traveller identifies that their allergen will be present on their flight (confirmed visually by the traveller on board the aircraft) and they:

· Are not comfortable travelling on their reserved flight, Flair will book them on the next available Flair flight to their original destination at no additional cost; or
· Elect to not travel at all, in which case Flair will provide a full refund for the cost of the flight (base fare plus all taxes and surcharges applicable to the fare). Flair will not issue a refund for the flight after it has departed.

Food allergens in the cabin
As a form of public transportation, Flair cannot guarantee an allergen-free environment. We recommend that travellers with severe allergies to food products bring their food items. We recommend providing as much advance notice as possible so we can ensure we mitigate the risk of the allergen exposure to the best of our ability.

While our food items do not contain peanuts, some of Flair’s onboard snacks may contain traces of peanuts or be processed in a facility that also processes peanuts. We cannot screen food items brought on board by other Flair travellers. As such, nut residue, oils or other allergens may be present on tray tables, seat cushions, or elsewhere in the cabin, and may not have been removed despite regular cleaning.

Seating
We understand the medical implications of severe allergies. Travellers who inform a flight attendant or member of the flight crew about having a severe allergy will be asked if they have an epinephrine auto-injector (eg. EpiPen®, Allerject®) with them.

Flair will request that other travellers within the same bank of seats of a traveller with a severe allergy refrain from consuming food product(s) with items the allergic traveller may react to.

In addition, a public announcement can be made on board when a traveller self-identifies as being severely allergic to an item. Please let one of our crew members know if you would like this completed for you.

If your allergy is severe and we need to make medical accommodations for you, please fill out the Medical Accommodation Form. You will be able to print the application and have it completed by your physician.

Flair Airlines is committed to supporting customers who require additional assistance due to disabilities or medical conditions. The Medical Accommodation program can provide additional seating without charge for flights within Canada to passengers who require a support person, are travelling with a large service dog, or due to a disability. Flight reservations for this program must be booked through our Accessibility Team and not through the website.

Flair Airlines will review applications based on the medical information provided by the passenger and their physician, following Canadian Transportation Agency regulations.

The Medical Accommodation Support Person program is not for customers who are not disabled as a result of their medical condition or obesity, would only require a support person at their destination but not in-flight, and may want a travel companion for reasons other than a disability.

Medical Accommodation Form

Complete, scan, and email the forms below to accessibility@flyflair.com. As this form is to be completed manually, please be sure to print all information legibly.

This form should be submitted as soon as possible and no later than seven (7) business days before the flight departure to allow for adequate time for review. Incomplete forms will not be reviewed or processed, and fees incurred for the completion of these forms are the responsibility of the customer.

Please note, for flights operated wholly in Canada, Flair Airlines does not charge a fare for an additional seat for the applicant’s support person within the Medical Accommodation program. Flair Airlines is required to collect all applicable taxes and fees on behalf of the airport authorities and the federal government.

The Support Person must be able-bodied to assist the applicant and must be over 18 years old.

Flair Airlines is committed to supporting customers who require additional assistance due to disabilities or medical conditions. The Medical Accommodation program can provide additional seating without charge for flights within Canada to passengers who require a support person, are travelling with a large service dog, or due to a disability. Flight reservations for this program must be booked through our Accessibility Team and not through the website.

Flair Airlines will review applications based on the medical information provided by the passenger and their physician, following Canadian Transportation Agency regulations.

The Medical Accommodation Support Person program is not for customers who are not disabled as a result of their medical condition or obesity, would only require a support person at their destination but not in-flight, and may want a travel companion for reasons other than a disability.

Medical Accommodation Form

Complete, scan, and email the forms below to accessibility@flyflair.com. As this form is to be completed manually, please be sure to print all information legibly.

This form should be submitted as soon as possible and no later than seven (7) business days before the flight departure to allow for adequate time for review. Incomplete forms will not be reviewed or processed, and fees incurred for the completion of these forms are the responsibility of the customer.

Please note, for flights operated wholly in Canada, Flair Airlines does not charge a fare for an additional seat for the applicant’s support person within the Medical Accommodation program. Flair Airlines is required to collect all applicable taxes and fees on behalf of the airport authorities and the federal government.

The Support Person must be able-bodied to assist the applicant and must be over 18 years old.

Upon request, we can provide an agent to help guide you to your gate. We also offer the option to have you board your flight before other passengers for us to help you locate your seat, store your carry-on baggage and/or personal item and assist you by reviewing the layout of our aircraft and the various amenities at your seat.

Upon request, our crew will describe the meal and beverage offerings. If you wish, we can also assist by opening food or beverage packages. If you require, we will assist you in moving between your seat and the lavatory. Please be aware that you must be able to attend to your own needs as our cabin crew members are not permitted to assist with personal hygiene. If you need more assistance, you may be eligible for our One Person One Fare (OPOF) program where you may be able to travel with a support person. Please let us know if you would like some more information regarding the OPOF program.

Before take-off, a member of our Inflight Crew will provide you with an individual safety briefing. Supplemental briefing cards are made available in Braille or large-print format in English and French on all Flair flights.

Please note that passengers can advise us of their needs by contacting the Flair Customer Service Team by phone at least 48 hours before their scheduled time of departure. Please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Upon request, we can provide an agent to help guide you to your gate. We also offer the option to have you board your flight before other passengers for us to help you locate your seat, store your carry-on baggage and/or personal item and assist you by reviewing the layout of our aircraft and the various amenities at your seat.

Upon request, our crew will describe the meal and beverage offerings. If you wish, we can also assist by opening food or beverage packages. If you require, we will assist you in moving between your seat and the lavatory. Please be aware that you must be able to attend to your own needs as our cabin crew members are not permitted to assist with personal hygiene. If you need more assistance, you may be eligible for our One Person One Fare (OPOF) program where you may be able to travel with a support person. Please let us know if you would like some more information regarding the OPOF program.

Before take-off, a member of our Inflight Crew will provide you with an individual safety briefing. Supplemental briefing cards are made available in Braille or large-print format in English and French on all Flair flights.

Please note that passengers can advise us of their needs by contacting the Flair Customer Service Team by phone at least 48 hours before their scheduled time of departure. Please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Our inflight crew will provide you with an individualized safety briefing before departure. They will also advise you of all information provided to other passengers. This includes information on when the flight will take off and land. They will also provide you with general announcements and help you out with meal and beverage service. Upon request, one of our crew members will assist you with accessing the onboard entertainment.

Passengers can advise us of their needs by contacting the Flair Customer Service Team by phone at least 48 hours before their scheduled time of departure. Please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Our inflight crew will provide you with an individualized safety briefing before departure. They will also advise you of all information provided to other passengers. This includes information on when the flight will take off and land. They will also provide you with general announcements and help you out with meal and beverage service. Upon request, one of our crew members will assist you with accessing the onboard entertainment.

Passengers can advise us of their needs by contacting the Flair Customer Service Team by phone at least 48 hours before their scheduled time of departure. Please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Flair accepts most approved medical devices for transport however some medical devices cannot be used during certain critical phases of the flight (taxi, take-off, or landing), as they may interfere with communication and navigation systems.

Please ensure that the medical device is in good repair (depending on the type of device this may mean free from oil, grease, damage, and/or excessive wear and tear) and labelled appropriately.

Medical devices must be stowed for taxiing, take-off, and landing under the seat in front of you or stowed in the overhead bin. If it is determined that the equipment is affecting aircraft operations, it will need to be powered off immediately.

Although there are charging ports on the aircraft, you may not use them to charge medical devices or batteries used for medical devices or mobility aids as they are not designed for this use. Flair is not liable for any injury, harm, or damage to the equipment caused by a traveller attempting to use this power supply for batteries or portable medical electronic devices.

Batteries
There are strict criteria for travelling with a battery or battery-operated equipment. To avoid your battery being denied for your flight, please review the information below:

· Batteries are classified as dangerous goods – we take the handling of batteries very seriously and will not accept batteries that are not prepared properly for transport.
· Some batteries must be removed from the object they are in, or deactivated. For larger items like wheelchairs and mobility aids, we can assist if you provide the manufacturers or verbal instructions.
· All battery terminals must be either recessed or packaged to protect them and prevent contact with metal objects (short circuit), including the terminals of other batteries.
· Ensure you bring an adequate supply of approved batteries to meet your specific needs. Consider the duration of the flight, all ground time before and after the flight, and any unexpected delays in the terminal, during the flight, or before landing.

Information on battery acceptance and packing:
· Non-spillable dry cell battery-powered wheelchair
· Checked baggage only;
· Battery terminals must be protected from short circuits;
· Battery must be attached securely to the wheelchair.
· Wet cell battery-powered wheelchairs have the same restrictions as dry battery-powered devices PROVIDED the wheelchair or mobility device can always be maintained in an upright position. Otherwise:
· Battery will be removed and packed in a strong, rigid, leak-proof container impervious to battery fluid.
· Battery will be stored upright in a container, surrounded by special absorbent material sufficient to soak up total liquid contents.
· Batteries should be fitted with spill-resistant vent caps.

If you require, needles and syringes are accepted in your carry-on baggage. Syringes will not be accepted in carry-on baggage without accompanying medication. Please ensure the medication you need to bring with you is labelled with a pharmacy-dispensed label that includes the passenger’s name. Flair also requires that the syringes have protective needle guards and are carried in a proper medical container. If needles have been used during your flight, please dispose of these in the sharps container. Our inflight crew members can direct you to the sharps container’s location on board.

Flair recommends that you pack all medical equipment and/or medications in your carry-on baggage. Please do not pack these items in your checked baggage.

Flair accepts most approved medical devices for transport however some medical devices cannot be used during certain critical phases of the flight (taxi, take-off, or landing), as they may interfere with communication and navigation systems.

Please ensure that the medical device is in good repair (depending on the type of device this may mean free from oil, grease, damage, and/or excessive wear and tear) and labelled appropriately.

Medical devices must be stowed for taxiing, take-off, and landing under the seat in front of you or stowed in the overhead bin. If it is determined that the equipment is affecting aircraft operations, it will need to be powered off immediately.

Although there are charging ports on the aircraft, you may not use them to charge medical devices or batteries used for medical devices or mobility aids as they are not designed for this use. Flair is not liable for any injury, harm, or damage to the equipment caused by a traveller attempting to use this power supply for batteries or portable medical electronic devices.

Batteries
There are strict criteria for travelling with a battery or battery-operated equipment. To avoid your battery being denied for your flight, please review the information below:

· Batteries are classified as dangerous goods – we take the handling of batteries very seriously and will not accept batteries that are not prepared properly for transport.
· Some batteries must be removed from the object they are in, or deactivated. For larger items like wheelchairs and mobility aids, we can assist if you provide the manufacturers or verbal instructions.
· All battery terminals must be either recessed or packaged to protect them and prevent contact with metal objects (short circuit), including the terminals of other batteries.
· Ensure you bring an adequate supply of approved batteries to meet your specific needs. Consider the duration of the flight, all ground time before and after the flight, and any unexpected delays in the terminal, during the flight, or before landing.

Information on battery acceptance and packing:
· Non-spillable dry cell battery-powered wheelchair
· Checked baggage only;
· Battery terminals must be protected from short circuits;
· Battery must be attached securely to the wheelchair.
· Wet cell battery-powered wheelchairs have the same restrictions as dry battery-powered devices PROVIDED the wheelchair or mobility device can always be maintained in an upright position. Otherwise:
· Battery will be removed and packed in a strong, rigid, leak-proof container impervious to battery fluid.
· Battery will be stored upright in a container, surrounded by special absorbent material sufficient to soak up total liquid contents.
· Batteries should be fitted with spill-resistant vent caps.

If you require, needles and syringes are accepted in your carry-on baggage. Syringes will not be accepted in carry-on baggage without accompanying medication. Please ensure the medication you need to bring with you is labelled with a pharmacy-dispensed label that includes the passenger’s name. Flair also requires that the syringes have protective needle guards and are carried in a proper medical container. If needles have been used during your flight, please dispose of these in the sharps container. Our inflight crew members can direct you to the sharps container’s location on board.

Flair recommends that you pack all medical equipment and/or medications in your carry-on baggage. Please do not pack these items in your checked baggage.

Flair accepts service dogs on our flights. Depending on where you are travelling, additional documentation for entry may be required. We recommend researching entry requirements for different countries by visiting their respective websites as follows:
Canada
USA
Mexico
Dominican Republic

Failure to meet the requirements for where you are travelling may result in your dog being:  
· denied carriage
· denied entry upon arrival
· returned to your point of departure or country of origin
· quarantined, or
· euthanized (humanely put down) by the local government authority

We request that you provide us with notice at least 48 hours notice before departure time, so we can arrange for additional seating; should it be required. If we are notified less than 48 hours before your scheduled departure time, we will make our best effort to accommodate you at the airport.

Flair considers your service dog to be working for the duration of your trip. As such, your service dog must:
· be under control
· wear a harness, vest, or collar and leash (tether) or be inside a kennel.
· be appropriately behaved

If for any reason a service dog is not under the care and control of the handler, or exhibits disruptive or inappropriate behaviors, Flair may refuse transport. Some of these include:
· barking, growling, or biting
· jumping on people
· urinating or defecating in unapproved areas
· causing significant disruption 

Depending on the size of your service dog, they may need additional room to be comfortable for their flight. Additional seating for your service dog may be arranged for no cost for flights operating solely within Canada.

If you wish to register your service dog with Flair for ease of future travel, please fill out the Service or Emotional Dog Support Form and email it to accessibility@flyflair.com

To book your trip or to add your service dog to an existing reservation, please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Please understand that we may require you to answer some questions regarding your service dog and your needs. We will never ask you to disclose your specific disability, however, you will be required to confirm that your dog is travelling to assist you with a disability, and what task or service your dog provides.

We recommend that you travel with the service dog’s documentation from the IGDF or ADI certified schools, should it be requested at the airports.

Service animals fall into one of the four following sizing categories:

Flair accepts service dogs on our flights. Depending on where you are travelling, additional documentation for entry may be required. We recommend researching entry requirements for different countries by visiting their respective websites as follows:
Canada
USA
Mexico
Dominican Republic

Failure to meet the requirements for where you are travelling may result in your dog being:  
· denied carriage
· denied entry upon arrival
· returned to your point of departure or country of origin
· quarantined, or
· euthanized (humanely put down) by the local government authority

We request that you provide us with notice at least 48 hours notice before departure time, so we can arrange for additional seating; should it be required. If we are notified less than 48 hours before your scheduled departure time, we will make our best effort to accommodate you at the airport.

Flair considers your service dog to be working for the duration of your trip. As such, your service dog must:
· be under control
· wear a harness, vest, or collar and leash (tether) or be inside a kennel.
· be appropriately behaved

If for any reason a service dog is not under the care and control of the handler, or exhibits disruptive or inappropriate behaviors, Flair may refuse transport. Some of these include:
· barking, growling, or biting
· jumping on people
· urinating or defecating in unapproved areas
· causing significant disruption 

Depending on the size of your service dog, they may need additional room to be comfortable for their flight. Additional seating for your service dog may be arranged for no cost for flights operating solely within Canada.

If you wish to register your service dog with Flair for ease of future travel, please fill out the Service or Emotional Dog Support Form and email it to accessibility@flyflair.com

To book your trip or to add your service dog to an existing reservation, please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Please understand that we may require you to answer some questions regarding your service dog and your needs. We will never ask you to disclose your specific disability, however, you will be required to confirm that your dog is travelling to assist you with a disability, and what task or service your dog provides.

We recommend that you travel with the service dog’s documentation from the IGDF or ADI certified schools, should it be requested at the airports.

Service animals fall into one of the four following sizing categories:

Flair accepts emotional support dogs on our domestic flights without additional charge, subject to all of the below conditions being met.

We request that you provide us with notice at least 96 hours notice before your flight’s departure time. I we are notified less than 96 hours before your scheduled departure time; we will make our best effort to accommodate you at the airport.

The person with a disability must demonstrate to the carrier that their emotional support dog meets all travel, entry, or exit requirements of the province or territory they travel to or from, which includes providing all required documentation, as applicable.

Emotional support dogs are only permitted on flights operating solely within Canada. Emotional support dogs are not permitted on flights operating to the United States or internationally such as Mexico, the Dominican Republic, and Jamaica.

Conditions for travelling with an emotional support dog:
Required documents:
· Document from a physician or medical health professional who is licensed and in good standing with their governing body advising that the person requires an emotional support animal to accommodate their disability.
· A veterinary certificate that includes the following:
· Identifies the specific emotional support dog by name and breed.
· Identifies the person with a disability who relies on that dog as an emotional support dog.
· attests that the emotional support dog is healthy enough to travel; free from contagious diseases, ticks, and fleas; and current on its vaccinations; and
· states whether the veterinarian has any knowledge of inappropriate behaviour exhibited by the emotional support dog, including aggressive behaviour, excessive whining or barking, or causing injury to others.

On Board Requirements:
Your emotional support dog must fit comfortably in an appropriate animal carrier and must fit within the following dimensions:

Maximum size of 41cm x 23cm x 25cm or 16" x 9" x 10"
Maximum weight of 23 lbs or 10.5 kg

Your emotional support dog must remain in their kennel under the seat in front of you for the duration of your flight.

Flair accepts emotional support dogs on our domestic flights without additional charge, subject to all of the below conditions being met.

We request that you provide us with notice at least 96 hours notice before your flight’s departure time. I we are notified less than 96 hours before your scheduled departure time; we will make our best effort to accommodate you at the airport.

The person with a disability must demonstrate to the carrier that their emotional support dog meets all travel, entry, or exit requirements of the province or territory they travel to or from, which includes providing all required documentation, as applicable.

Emotional support dogs are only permitted on flights operating solely within Canada. Emotional support dogs are not permitted on flights operating to the United States or internationally such as Mexico, the Dominican Republic, and Jamaica.

Conditions for travelling with an emotional support dog:
Required documents:
· Document from a physician or medical health professional who is licensed and in good standing with their governing body advising that the person requires an emotional support animal to accommodate their disability.
· A veterinary certificate that includes the following:
· Identifies the specific emotional support dog by name and breed.
· Identifies the person with a disability who relies on that dog as an emotional support dog.
· attests that the emotional support dog is healthy enough to travel; free from contagious diseases, ticks, and fleas; and current on its vaccinations; and
· states whether the veterinarian has any knowledge of inappropriate behaviour exhibited by the emotional support dog, including aggressive behaviour, excessive whining or barking, or causing injury to others.

On Board Requirements:
Your emotional support dog must fit comfortably in an appropriate animal carrier and must fit within the following dimensions:

Maximum size of 41cm x 23cm x 25cm or 16" x 9" x 10"
Maximum weight of 23 lbs or 10.5 kg

Your emotional support dog must remain in their kennel under the seat in front of you for the duration of your flight.

Flair offers three different wheelchair services to get you to and from check-in to the aircraft as follows:
· Wheelchair for distances between the check-in counter and the departure gate as well as the arrival gate and the baggage collection area.
· Wheelchair for distances and the passenger is unable to ascend or descend stairs.
· Wheelchair for passengers who are partially or completely immobile and require assistance to be transferred between their seat and a wheelchair.

To book your trip or to add a wheelchair to an existing reservation, please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Travelling with your personal wheelchair or medical scooter
If you are travelling with a mobility device, we recommend that you notify Flair at least 48 hours before departure. If you do not provide 48 hours' notice, we will make our best effort to accommodate you at the airport.

Each traveler with reduced mobility is permitted one medically required wheelchair or scooter at no charge.

Maximum weight and dimensions of mobility aids as checked baggage are as follows:
· 136 kg (300 lbs)
· 84 cm x 122 cm (33 in x 48 in)

Personal recreational scooters are not permitted.

If you plan to bring your own personal wheelchair or mobility scooter, please be prepared to answer the following questions (as applicable):

· Does your mobility device have a battery and is the battery removable?
· What type of battery are you travelling with? Examples include spillable (wet cell) non-spillable (sealed lead acid), or lithium.
· What is the height, weight, width, and length of your mobility aid?
· Do you have any detachable items, which should be brought into the cabin of the aircraft to avoid damage?

Please be aware that the cargo door configuration may require your mobility aid to be turned onto its side to fit through the entrance. If your mobility aid cannot be turned on its side for loading and unloading, we cannot accept it for transport. Most mobility aids will be transported in an upright position. Depending on the type of wheelchair battery that your mobility aid uses, the battery may need to be removed. Please be aware that if a battery cannot be deactivated or disconnected, it will be denied transportation.

We recommend you review your owner's manual to ensure you are familiar with how your mobility aid should be prepared for transport. We also recommend you bring your owner’s manual with you to the airport.

If you have had any modifications made to your mobility aid, detailed instructions on how to prepare this equipment for transport must also be provided. Flair strictly adheres to the individual manufacturer’s recommendation for proper disassembly and stowage as described in the owner's manual when provided.

Batteries
There are strict criteria for travelling with batteries or battery-operated items. To avoid your battery being denied on your flight, please review the information below:
Batteries are classified as dangerous goods, and we take the handling of them very seriously We will not accept batteries that are not prepared properly for transport.

Some batteries must be removed from the object they are in or deactivated. For larger items like wheelchairs and mobility aids, we may be able to assist, if you provide the manufacturers or verbal instructions.

If you cannot remove the battery yourself, provide the manufacturer’s information or verbal instruction on how to remove, deactivate, or prevent activation, or properly prepare the battery for transport, the battery and the mobility device will be denied.

In some instances, due to strict regulations, Flair may not be able to transport mobility devices battery-operated devices that are marked by the manufacturer as “Airline Approved” or “Safe for Air Travel”.

For more info on battery acceptance and restrictions, please visit Flair Airlines - Restricted and Prohibited Items (flyflair.com)

Canes, walkers, and other items
Other, non-electric mobility devices (for example braces, canes, etc.) will be accepted free of charge in the cabin if they are within the carry-on baggage size allowance. If you do not require these items to assist with your disability, you may transport them in checked baggage, however, all applicable checked and excess baggage fees will apply.

Flair accepts the FAA-certified Special CARES systems for adults who require core support or stability.

Flair offers three different wheelchair services to get you to and from check-in to the aircraft as follows:
· Wheelchair for distances between the check-in counter and the departure gate as well as the arrival gate and the baggage collection area.
· Wheelchair for distances and the passenger is unable to ascend or descend stairs.
· Wheelchair for passengers who are partially or completely immobile and require assistance to be transferred between their seat and a wheelchair.

To book your trip or to add a wheelchair to an existing reservation, please call us at 1-833-711-2333. We are available from 7 a.m. until 9 p.m. (MST). Alternatively, you can reach out to us via email at accessibility@flyflair.com

Travelling with your personal wheelchair or medical scooter
If you are travelling with a mobility device, we recommend that you notify Flair at least 48 hours before departure. If you do not provide 48 hours' notice, we will make our best effort to accommodate you at the airport.

Each traveler with reduced mobility is permitted one medically required wheelchair or scooter at no charge.

Maximum weight and dimensions of mobility aids as checked baggage are as follows:
· 136 kg (300 lbs)
· 84 cm x 122 cm (33 in x 48 in)

Personal recreational scooters are not permitted.

If you plan to bring your own personal wheelchair or mobility scooter, please be prepared to answer the following questions (as applicable):

· Does your mobility device have a battery and is the battery removable?
· What type of battery are you travelling with? Examples include spillable (wet cell) non-spillable (sealed lead acid), or lithium.
· What is the height, weight, width, and length of your mobility aid?
· Do you have any detachable items, which should be brought into the cabin of the aircraft to avoid damage?

Please be aware that the cargo door configuration may require your mobility aid to be turned onto its side to fit through the entrance. If your mobility aid cannot be turned on its side for loading and unloading, we cannot accept it for transport. Most mobility aids will be transported in an upright position. Depending on the type of wheelchair battery that your mobility aid uses, the battery may need to be removed. Please be aware that if a battery cannot be deactivated or disconnected, it will be denied transportation.

We recommend you review your owner's manual to ensure you are familiar with how your mobility aid should be prepared for transport. We also recommend you bring your owner’s manual with you to the airport.

If you have had any modifications made to your mobility aid, detailed instructions on how to prepare this equipment for transport must also be provided. Flair strictly adheres to the individual manufacturer’s recommendation for proper disassembly and stowage as described in the owner's manual when provided.

Batteries
There are strict criteria for travelling with batteries or battery-operated items. To avoid your battery being denied on your flight, please review the information below:
Batteries are classified as dangerous goods, and we take the handling of them very seriously We will not accept batteries that are not prepared properly for transport.

Some batteries must be removed from the object they are in or deactivated. For larger items like wheelchairs and mobility aids, we may be able to assist, if you provide the manufacturers or verbal instructions.

If you cannot remove the battery yourself, provide the manufacturer’s information or verbal instruction on how to remove, deactivate, or prevent activation, or properly prepare the battery for transport, the battery and the mobility device will be denied.

In some instances, due to strict regulations, Flair may not be able to transport mobility devices battery-operated devices that are marked by the manufacturer as “Airline Approved” or “Safe for Air Travel”.

For more info on battery acceptance and restrictions, please visit Flair Airlines - Restricted and Prohibited Items (flyflair.com)

Canes, walkers, and other items
Other, non-electric mobility devices (for example braces, canes, etc.) will be accepted free of charge in the cabin if they are within the carry-on baggage size allowance. If you do not require these items to assist with your disability, you may transport them in checked baggage, however, all applicable checked and excess baggage fees will apply.

Flair accepts the FAA-certified Special CARES systems for adults who require core support or stability.

Flair’s cabin-crew members completed the certification course in 2019 conducted by Connecticut-based Autism Double-Checked: The course is designed to prepare flight attendants to recognize and cater to the specific needs of autistic guests as well as to help prepare the autistic guest for the air travel experience.

In North America, Autism Spectrum Disorder (ASD) affects approximately one in 58 people. Research has shown that families with a member who has autism are significantly less likely to take vacations for fear of how their family member will react to the unfamiliar challenges represented by crowded airports, airplanes, and hotels.

Download the Flair Flyers Guide to prepare for your trip.

In cooperation with Edmonton International Airport (EIA), CATSA, Autism Edmonton, and Autism Double-Checked, Flair hosted a trial boarding event at EIA in June 2019. Families with autistic children were invited to experience every phase of the airport experience: checking in, clearing security, waiting at the gate, boarding, finding your seat, and fastening a seat belt.

Flair’s cabin-crew members completed the certification course in 2019 conducted by Connecticut-based Autism Double-Checked: The course is designed to prepare flight attendants to recognize and cater to the specific needs of autistic guests as well as to help prepare the autistic guest for the air travel experience.

In North America, Autism Spectrum Disorder (ASD) affects approximately one in 58 people. Research has shown that families with a member who has autism are significantly less likely to take vacations for fear of how their family member will react to the unfamiliar challenges represented by crowded airports, airplanes, and hotels.

Download the Flair Flyers Guide to prepare for your trip.

In cooperation with Edmonton International Airport (EIA), CATSA, Autism Edmonton, and Autism Double-Checked, Flair hosted a trial boarding event at EIA in June 2019. Families with autistic children were invited to experience every phase of the airport experience: checking in, clearing security, waiting at the gate, boarding, finding your seat, and fastening a seat belt.

- Flair does not accept passenger supplied liquid or gaseous oxygen on board our aircraft. Flair does not provide medical oxygen for purchase on board, however, we accept portable oxygen concentrators (POCs) during all phases of flight as follows:

· Passengers must inform Flair at least 48 hours before departure of his/her intent to use a personal oxygen concentrator during the flight.
· Passengers must obtain medical clearance from Flair as to the passenger’s ability to travel and to determine the rate of oxygen to be maintained.
· The personal oxygen concentrator must be of a type approved by Flair and must be free of oil and grease. Some restrictions apply to certain types of personal oxygen concentrators that cannot be safely stowed during flight. If you're unsure about your device, please contact our customer service team.
· Passengers must bring extra batteries as part of their carry-on baggage. Batteries are not accepted as checked baggage. Batteries must be packaged in a manner that protects them from short circuit and physical damage, and away from metal objects such as keys, coins, etc. Extra batteries must be enough to cover the use of the personal oxygen concentrator for the entire duration of the travel itinerary, including connection time, check-in, and an additional buffer of several hours. The ability to recharge batteries during connection is not available.
· Personal oxygen concentrators and extra batteries are accepted free of charge, in addition to the normal carry-on baggage allowance, provided they can be safely stowed underneath the seat. However, the area around the personal oxygen concentrators must be clear of blankets, coats, and other pieces of carry-on baggage.
· Check-in is not permitted through the web.
· A POC bearing a manufacturer’s label stating in red text that "The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft".

The following Portable Oxygen Concentrators are permitted on Flair Aircraft:

- AirSep FreeStyle
- AirSep Lifestyle
- AirSep Focus
- AirSep FreeStyle5
- Delphi RS-00400 (EVO Central Air)
- DeVilbiss Healthcare's iGo
- Inogen One
- Inogen One G2
- Inogen One G3
- Inogen One G4
- Inova Labs LifeChoice
- Inova LifeChoice Activox
- Inova LifeChoice Activox 4L
- International Biophysics Corporation's LifeChoice
- Invacare Mobile Platinum
- Invacare XPO2
- Invacare Solo2
- LifeChoice Activox 4L
- Oxlife Independence Oxygen Concentrator
- Oxus RS-00400
- Precision Medical EasyPulse
- Respironics EverGo
- Respironics SimplyGo
- Respironics SimplyGo Mini
- SeQual Eclipse (all generations)
- SeQual eQuinox
- SeQual Oxywell
- SeQual SAROS
- VBox Trooper




Other medical devices such as dialysis machines, CPAP machines, mobility devices, etc. can be transported provided the passenger notifies Flair and they can fit into the overhead storage area. The size limitations are 23 cm x 40 cm x 55 cm (9 in x 15.5 in x 21.5 in) and 10 Kg (22 lbs). Flair waives the baggage fees for medical devices deemed required for travel on Flair services or required at destination.

- Flair does not accept passenger supplied liquid or gaseous oxygen on board our aircraft. Flair does not provide medical oxygen for purchase on board, however, we accept portable oxygen concentrators (POCs) during all phases of flight as follows:

· Passengers must inform Flair at least 48 hours before departure of his/her intent to use a personal oxygen concentrator during the flight.
· Passengers must obtain medical clearance from Flair as to the passenger’s ability to travel and to determine the rate of oxygen to be maintained.
· The personal oxygen concentrator must be of a type approved by Flair and must be free of oil and grease. Some restrictions apply to certain types of personal oxygen concentrators that cannot be safely stowed during flight. If you're unsure about your device, please contact our customer service team.
· Passengers must bring extra batteries as part of their carry-on baggage. Batteries are not accepted as checked baggage. Batteries must be packaged in a manner that protects them from short circuit and physical damage, and away from metal objects such as keys, coins, etc. Extra batteries must be enough to cover the use of the personal oxygen concentrator for the entire duration of the travel itinerary, including connection time, check-in, and an additional buffer of several hours. The ability to recharge batteries during connection is not available.
· Personal oxygen concentrators and extra batteries are accepted free of charge, in addition to the normal carry-on baggage allowance, provided they can be safely stowed underneath the seat. However, the area around the personal oxygen concentrators must be clear of blankets, coats, and other pieces of carry-on baggage.
· Check-in is not permitted through the web.
· A POC bearing a manufacturer’s label stating in red text that "The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft".

The following Portable Oxygen Concentrators are permitted on Flair Aircraft:

- AirSep FreeStyle
- AirSep Lifestyle
- AirSep Focus
- AirSep FreeStyle5
- Delphi RS-00400 (EVO Central Air)
- DeVilbiss Healthcare's iGo
- Inogen One
- Inogen One G2
- Inogen One G3
- Inogen One G4
- Inova Labs LifeChoice
- Inova LifeChoice Activox
- Inova LifeChoice Activox 4L
- International Biophysics Corporation's LifeChoice
- Invacare Mobile Platinum
- Invacare XPO2
- Invacare Solo2
- LifeChoice Activox 4L
- Oxlife Independence Oxygen Concentrator
- Oxus RS-00400
- Precision Medical EasyPulse
- Respironics EverGo
- Respironics SimplyGo
- Respironics SimplyGo Mini
- SeQual Eclipse (all generations)
- SeQual eQuinox
- SeQual Oxywell
- SeQual SAROS
- VBox Trooper




Other medical devices such as dialysis machines, CPAP machines, mobility devices, etc. can be transported provided the passenger notifies Flair and they can fit into the overhead storage area. The size limitations are 23 cm x 40 cm x 55 cm (9 in x 15.5 in x 21.5 in) and 10 Kg (22 lbs). Flair waives the baggage fees for medical devices deemed required for travel on Flair services or required at destination.

Priority medical seating is blocked near the front of the aircraft, if you self-identify that you have a specific seating need. This service is offered when space is available and can be requested at check-in.

Priority medical seating is blocked near the front of the aircraft, if you self-identify that you have a specific seating need. This service is offered when space is available and can be requested at check-in.

Pre-boarding assistance is available if you need assistance getting to and from the aircraft using a wheelchair and/or assistance in transferring to/from your seat using an onboard wheelchair.

Pre-boarding assistance is available if you need assistance getting to and from the aircraft using a wheelchair and/or assistance in transferring to/from your seat using an onboard wheelchair.

Personalized safety briefings are available if you have a physical, sensory, or comprehension limitation. These individual safety demonstrations/briefings can be given on:

· operation of seat belts
· placement of any service dogs
· use of fixed oxygen system
. seat backs and chair table
· stowage of carry-on baggage
· life vest (if required)
· description of preferred, alternate exits
· English, French, Braille and large print safety briefing cards

Personalized safety briefings are available if you have a physical, sensory, or comprehension limitation. These individual safety demonstrations/briefings can be given on:

· operation of seat belts
· placement of any service dogs
· use of fixed oxygen system
. seat backs and chair table
· stowage of carry-on baggage
· life vest (if required)
· description of preferred, alternate exits
· English, French, Braille and large print safety briefing cards