baggage
services
We’re dedicated to ensuring your baggage arrives with you, on time.
report delayed or damaged baggage
We're very sorry your baggage had a less than ideal travel experience. If you’re at the airport, please see a Flair agent or scan the QR code on the Flair baggage signage in the arrivals hall, near the carousels.
If you've left the airport, please report online. After you have reported the delay or damage, you will receive a file ID that you can use to sign in to our Web Portal, where you can update your file and communicate with us.
Delayed baggage must be reported within 21 days of travel.
Damaged baggage must be reported to Flair within 7 days of receipt of your baggage.
delayed baggage updates
If you opt-in, you'll get text updates and can choose a delivery address for your baggage. If not, you can still check the Baggage Web Portal for updates and to communicate with us.
Once your baggage has been located, we will contact you to arrange delivery or pickup of your baggage.
compensation for delayed, damaged, or lost baggage
delayed baggage incidentals
If you travelled on an international itinerary with Flair, you are eligible to claim reimbursement for incidental expenses. You will be invited to submit your claim via the Baggage Claim Web Portal. All claims must be submitted within 21 days of travel.
lost baggage compensation
A checked bag is considered lost if it is not returned to you within 21 days of travel.
If your baggage isn’t located after five days, you will be sent a link to begin the claims process. All claims for lost baggage must be submitted within 21 days of travel.
damaged baggage compensation
You can submit your claim for damaged baggage on our Baggage Claim Web Portal. Use your incident number to access the portal
Flair is not liable for manufacture defects, minor wear and tear, or damage that is a result of quality of the baggage.
lost and found
If you have lost an item in an airport terminal, please contact the applicable airport authority to recover your lost item.
If you think you left something on-board a Flair aircraft, please contact our central baggage team using our self-service link. If we find your item, we will contact you to arrange the retrieval of your item at the airport or shipping at your expense.
Flair will hold any items found onboard our aircraft for a total of 30 days.
For more information regarding Flair Limitations of liability as it related to mishandled baggage, please visit the Flair Tariff.