Professionally trained and certified service dogs assisting customers with disabilities are carried in the cabin at the customer’s feet at no charge. The animal must be harnessed and certified as having been trained by a professional service animal institution (as required under the Canadian Air Transportation Regulations). Passengers must notify Flair of the breed of the service dog and its approximate dimensions and weight. For the comfort of all passengers, Flair will determine, in consultation with the passenger, where the passenger and service animal will be seated. Where there is insufficient floor space in the seat row of the person’s passenger seat, Flair will permit the service animal to remain on the floor in an area where the person can still exercise control over the animal.
Service Animals that are causing a disruption, including barking, chirping, howling, growling, or other disruptive occurrences, it is in Flair’s sole and absolute discretion, may be denied boarding. The passenger assumes full responsibility for the service animal and must make all necessary arrangements to obtain valid health and vaccination certificates, entry permits, and other documents required by countries, states or territories for entry or transit. In the absence of such documentation, the service animal will not be accepted for carriage.
Only service dogs are accepted as service animals at this time.
for service animals travelling to and from the us
Please see forms below required for service animals travelling to and from the US:
Service Animal Air Transportation Form
Service Animal Relief Attestation Form
Please note, from December 1, 2021, we will not be accepting emotional support animals on all flights.