Professionally trained and certified service dogs assisting customers with disabilities are carried in the cabin at the customer’s feet at no charge. The animal must be harnessed and certified as having been trained by a professional service animal institution (as required under the Canadian Air Transportation Regulations). Passengers must notify Flair of the breed of the service dog and its approximate dimensions and weight. For the comfort of all passengers, Flair will determine, in consultation with the passenger, where the passenger and service animal will be seated. Where there is insufficient floor space in the seat row of the person’s passenger seat, Flair will permit the service animal to remain on the floor in an area where the person can still exercise control over the animal.
Service Animals that are causing a disruption, including barking, chirping, howling, growling, or other disruptive occurrences, it is in Flair’s sole and absolute discretion, may be denied boarding. The passenger assumes full responsibility for the service animal and must make all necessary arrangements to obtain valid health and vaccination certificates, entry permits, and other documents required by countries, states or territories for entry or transit. In the absence of such documentation, the service animal will not be accepted for carriage.
Only service dogs are accepted as service animals at this time.
for service animals travelling to and from the us
Please see forms below required for service animals travelling to and from the US:
Service Animal Air Transportation Form
Service Animal Relief Attestation Form
Emotional support animals, limited to domestic dogs only, are permitted to travel at the discretion of Flair and are subject to applicable fees. We require documentation from a licensed physician or mental health professional confirming the individual's mental health disability and the necessity of an Emotional Support Dog (ESD) for accommodation. The passenger must also provide a veterinary certificate that identifies the animal by name and breed, identifies the person requiring the ESD, attests that the animal is free from contagious diseases, ticks and fleas, and is current on vaccinations, states that the veterinarian does not consider the animal to exhibit aggressive behaviour, excessive whining and barking, or causing injury to others. This certificate must be dated within two months of travel and documentation must be provided to Flair at least 96 hours prior to departure. We will make every reasonable effort to accommodate late requests, but it is strongly recommended to provide documentation early.
The ESD must comfortably fit in an approved animal carrier under the seat in front of the person with a disability for the entire trip, adhering to Flair's cabin carrier regulations. The ESD must remain in the carrier throughout its time in the passenger cabin. The person with a disability must ensure their ESD meets all travel requirements of their destination, providing necessary documentation to Flair. Flair reserves the right to deny transportation if the ESD exhibits aggressive behavior or if it's removed from its carrier during travel, prioritizing the safety of all passengers.
effective august 1st, 2024
Please be advised of important new entry requirements for passengers flying with dogs into the United States: effective as of August 1st, 2024.
As of Aug 1st, 2024, entry requirements for dogs travelling to the United States are changing.
The new rules require all dogs entering the U.S. to be at least 6 months, old enough to be vaccinated if required and for the shots to take effect; have a microchip placed under their skin with a code that can be used to verify rabies vaccination; and have completed a new CDC import form.
The requirements to bring a dog into the United States depend on: