If you did not receive your baggage at the expected time and place, and you are still at the airport, please see the nearest Flair customer service agent to assist you. Complete a Property Irregularity Report (PIR) and a file number will be created for you. Flair will begin the process of locating your bag and will update you directly with information as it becomes available.
If you have left the airport, contact Flair's baggage team via our chatbot. Please include your 6-digit reservation number, full name, and a detailed description of the missing item.
It is recommended that you compile a list of items inside the bag as soon as possible. During the period without the missing baggage, reasonable purchases of necessary items that qualify as interim expenses are reimbursable by Flair. These items are restricted to items required for the purpose of the travel taken. Please keep all receipts as you will be required to submit receipts with the request for reimbursement. In the case of delayed baggage, liability shall only accrue if the baggage has not been retrieved by Flair within 21 days of the originally scheduled arrival of such item.
If a bag has been missing for over 21 days from the date the baggage should have been originally received, the baggage will be declared lost. You will be reimbursed for any applicable baggage fee paid and receive up to $2,100 CAD in replacement value for your baggage. If you have not contacted Flair by filling out a Property Irregularity Report within the 21 days of the baggage being missing, any claim or potential claim will be void.
If your bag has been damaged in transit, you MUST promptly complete a Property Irregularity Report by visiting a Flair customer service agent at the airport. You MUST submit your claim in writing about damage to your checked baggage within 7 days. A claim in writing means email, fax, or registered mail. Once a Property Irregularity Report is created, the baggage department will contact you directly to collect any further information. Flair has sole discretion to make a determination as to whether to provide compensation for repair or replacement of damaged baggage.
Any item left on an aircraft is collected and managed by our baggage department. If you think you left something onboard, contact Flair's baggage team as soon as possible via our chatbot. Please include your 6-digit reservation number and a detailed description of the item.