Customers are requested to identify their special requirements when booking their flight. After booking the ticket on our website please chat with us via our chatbot to identify the particular special need. Special needs should be identified to Flair no later than 72 hours prior to flight time.

Customers are requested to identify their special requirements when booking their flight. After booking the ticket on our website please chat with us via our chatbot to identify the particular special need. Special needs should be identified to Flair no later than 72 hours prior to flight time.

Flair permits passengers to check-in one (1) manual or electric (battery-powered) wheelchairs or mobility aids, free-of-charge as checked baggage, regardless of the fare type purchased including the following items:

1. An electric wheelchair, a scooter or a manually operated rigid frame wheelchair;
2. A manually operated folding wheelchair;
3. A walker, a cane, crutches or braces;
4. Any device that assists the person to communicate better; and
5. Any prosthesis or medical device.

Due to the size and configuration of batteries on motorized wheelchairs, Flair may not be able to accommodate all devices. Passengers travelling with a wheelchair must call Flair’s customer service department to give notice and check availability. Where possible, Flair will allow persons with disabilities to retain any items outlined above at their seat. In the case of electrical devices, the batteries must meet the requirements set out in the applicable dangerous goods regulations.

maximum weight and dimensions of mobility aids (for Boeing 737-800 and 737 MAX 8)
136 kg (300 lbs)
84 cm x 122 cm (33 in x 48 in)

Flair permits passengers to check-in one (1) manual or electric (battery-powered) wheelchairs or mobility aids, free-of-charge as checked baggage, regardless of the fare type purchased including the following items:

1. An electric wheelchair, a scooter or a manually operated rigid frame wheelchair;
2. A manually operated folding wheelchair;
3. A walker, a cane, crutches or braces;
4. Any device that assists the person to communicate better; and
5. Any prosthesis or medical device.

Due to the size and configuration of batteries on motorized wheelchairs, Flair may not be able to accommodate all devices. Passengers travelling with a wheelchair must call Flair’s customer service department to give notice and check availability. Where possible, Flair will allow persons with disabilities to retain any items outlined above at their seat. In the case of electrical devices, the batteries must meet the requirements set out in the applicable dangerous goods regulations.

maximum weight and dimensions of mobility aids (for Boeing 737-800 and 737 MAX 8)
136 kg (300 lbs)
84 cm x 122 cm (33 in x 48 in)

Customers may reserve a wheelchair at all of our airport locations by contacting the Flair customer service team by phone at least 72 hours before your scheduled time of departure. The following mobility services are available:

1. A wheelchair for use throughout the airport and special aisle wheelchairs for transferring customers on-board the aircraft.
2. If curbside assistance is required, please contact a Flair representative and they will arrange for the wheelchair to meet the passenger.
3. Flair can provide an escort to the departure gate. Once there, the representative will be unable to remain with the customer at all times but will periodically check in on them.
4. Flair offers pre-boarding services for those with disabilities. Such customers must be present prior to the commencement of boarding to receive this service. There is no fee for this service.
5. Should the customer require a family member or friend who is not flying to accompany them through security to the departure gate. At the sole discretion of our local representative and dependent on the specific airport’s security guidelines, Flair can issue a special gate pass. Please see us at the Flair Travel check-in counter.

Customers may reserve a wheelchair at all of our airport locations by contacting the Flair customer service team by phone at least 72 hours before your scheduled time of departure. The following mobility services are available:

1. A wheelchair for use throughout the airport and special aisle wheelchairs for transferring customers on-board the aircraft.
2. If curbside assistance is required, please contact a Flair representative and they will arrange for the wheelchair to meet the passenger.
3. Flair can provide an escort to the departure gate. Once there, the representative will be unable to remain with the customer at all times but will periodically check in on them.
4. Flair offers pre-boarding services for those with disabilities. Such customers must be present prior to the commencement of boarding to receive this service. There is no fee for this service.
5. Should the customer require a family member or friend who is not flying to accompany them through security to the departure gate. At the sole discretion of our local representative and dependent on the specific airport’s security guidelines, Flair can issue a special gate pass. Please see us at the Flair Travel check-in counter.

Customers who are visually, or audibly impaired are encouraged to call our customer service team to inform us of their condition and any special needs or services. Providing us with advanced notice ensures we are prepared for your arrival and ready to support you anyway needed.

Customers who are visually, or audibly impaired are encouraged to call our customer service team to inform us of their condition and any special needs or services. Providing us with advanced notice ensures we are prepared for your arrival and ready to support you anyway needed.

PERSONAL OXYGEN CONCENTRATORS (POC) Passengers can carry onboard approved personal oxygen concentrators (POC), subject to the following conditions:

1. Passenger must inform Flair at least 48 hours prior to departure of his/her intent to use a personal oxygen concentrator during the flight.
2. Passengers must obtain medical clearance from Flair as to the passenger’s ability to travel and to determine the rate of oxygen to be maintained.
3. The personal oxygen concentrator must be of a type approved by Flair and must be free of oil and grease. Some restrictions apply to certain types of personal oxygen concentrators that cannot be safely stowed during flight. If you're unsure about your device, please contact our customer service team.
4. Passengers must bring extra batteries as part of their carry-on baggage. Batteries are not accepted as checked baggage. Batteries must be packaged in a manner that protects them from short circuit and physical damage, and away from metal objects such as keys, coins, etc. Extra batteries must be enough to cover the use of the personal oxygen concentrator for the entire duration of the travel itinerary, including connection time, check-in and an additional buffer of several hours. The ability to recharge batteries during connection is not available.
5. Personal oxygen concentrators and extra batteries are accepted free of charge, in addition to the normal carry-on baggage allowance, provided they can be safely stowed underneath the seat. However, the area around the personal oxygen concentrators must be clear of blankets, coats, and other pieces of carry-on baggage.
6. Check-in is not permitted through the web.
7. Liquid oxygen is forbidden on all aircraft.

OTHER MEDICAL DEVICES Other medical devices such as dialysis machines, CPAP machines, mobility devices etc. can be transported provided the passenger notifies Flair and they can fit into the overhead storage area. The size limitations are 23 cm x 40 cm x 55 cm (9 in x 15.5 in x 21.5 in) and 10 Kg (22 lbs).

PERSONAL OXYGEN CONCENTRATORS (POC) Passengers can carry onboard approved personal oxygen concentrators (POC), subject to the following conditions:

1. Passenger must inform Flair at least 48 hours prior to departure of his/her intent to use a personal oxygen concentrator during the flight.
2. Passengers must obtain medical clearance from Flair as to the passenger’s ability to travel and to determine the rate of oxygen to be maintained.
3. The personal oxygen concentrator must be of a type approved by Flair and must be free of oil and grease. Some restrictions apply to certain types of personal oxygen concentrators that cannot be safely stowed during flight. If you're unsure about your device, please contact our customer service team.
4. Passengers must bring extra batteries as part of their carry-on baggage. Batteries are not accepted as checked baggage. Batteries must be packaged in a manner that protects them from short circuit and physical damage, and away from metal objects such as keys, coins, etc. Extra batteries must be enough to cover the use of the personal oxygen concentrator for the entire duration of the travel itinerary, including connection time, check-in and an additional buffer of several hours. The ability to recharge batteries during connection is not available.
5. Personal oxygen concentrators and extra batteries are accepted free of charge, in addition to the normal carry-on baggage allowance, provided they can be safely stowed underneath the seat. However, the area around the personal oxygen concentrators must be clear of blankets, coats, and other pieces of carry-on baggage.
6. Check-in is not permitted through the web.
7. Liquid oxygen is forbidden on all aircraft.

OTHER MEDICAL DEVICES Other medical devices such as dialysis machines, CPAP machines, mobility devices etc. can be transported provided the passenger notifies Flair and they can fit into the overhead storage area. The size limitations are 23 cm x 40 cm x 55 cm (9 in x 15.5 in x 21.5 in) and 10 Kg (22 lbs).

Flair Airlines is proud to be Canada’s first certified ‘autism aware’ airline, where all of our flight attendants have completed a specialized training course in ‘autism awareness’. To learn more and to prepare for your flight, visit our page here

Flair Airlines is proud to be Canada’s first certified ‘autism aware’ airline, where all of our flight attendants have completed a specialized training course in ‘autism awareness’. To learn more and to prepare for your flight, visit our page here

Flair sells products on board containing various ingredients that may be allergens for some customers. It is the customer’s responsibility to always carry the proper medication and other protection. Flair cannot guarantee that food served on board will be free from peanuts, peanut by-products and/or other ingredients to which someone may be allergic. Flair will not be responsible for customers who may bring peanuts or other products on board, or for any residue that may remain within the aircraft.

Flair sells products on board containing various ingredients that may be allergens for some customers. It is the customer’s responsibility to always carry the proper medication and other protection. Flair cannot guarantee that food served on board will be free from peanuts, peanut by-products and/or other ingredients to which someone may be allergic. Flair will not be responsible for customers who may bring peanuts or other products on board, or for any residue that may remain within the aircraft.

For other special needs or medical devices not listed here, please contact Flair Customer Service via our chatbot or visit CATSA for a list of approved medication and medical items accepted.

For other special needs or medical devices not listed here, please contact Flair Customer Service via our chatbot or visit CATSA for a list of approved medication and medical items accepted.