Since you never can predict if and when your trip might need to be changed, we offer a service called TravelFLEX. For a fee of $10 (plus applicable GST/HST) per person per segment, paid at the time of your initial booking (website or call centre) you can avoid the change fee of $125. Think of it as a small “peace of mind” fee to give you some true flexibility.
- TravelFLEX can only be purchased at the time of the original booking in our Add On products section either online or via the Call Centre (a $15 fee for a Call Centre booking is automatically added).
- TravelFLEX applies individually to each flight segment and for each passenger. For example, if you have four passengers on your booking, flying return from Hamilton to Winnipeg, you can purchase TravelFLEX for each passenger and for each segment (e.g. initial flight from Hamilton to Winnipeg, or the return flight from Winnipeg to Hamilton). TravelFLEX will apply to only those segments and passengers for which it was purchased.
- If you are going to change the date of your current booking, and have purchased TravelFLEX, the new flight date must be within 90 days of the original booking flight date. All payments are non-refundable. If you cannot use the original flight within the following 90 days, the original payment will not be refunded or credited to future travel.
Benefits of TravelFLEX
- It lets you keep your options open.
- Not all persons in a booking are required to purchase TravelFLEX, it can be purchased individually for each person.
- It saves you money! TravelFLEX fee allows you to change the flight date, destination and name at the same time, without the $125 Change Fee. Please note, the $125 Change Fee will be applied if subsequent changes are requested.
- Baggage that is not used is refundable. This only applies to the segment the TravelFLEX was purchase on.
Once you have purchased TravelFLEX, we request you contact one of Flair’s A Customer Service Representatives at (780) 809-1784 to process any changes.
You have 24 hours from the time of making your reservation to cancel the booking to receive a full refund, as long as your trip is more than 7 days from your date of booking. This can be accomplished through our website, by simply going to “My Trip” and completing the Refunds Fast Access Form.
After 24 hours or if your trip is within 7 days of your booking, Flair does not refund flights – only changes are possible.
No credit or refunds will be given for missed flights, no shows, cancellations made past cut-off times, or for fare differences after a reservation has been made.
Flair recognizes that, on occasion, you may have to change the details of your flight booking.
A change fee of $125 is applied every time you make a change; however, you can change multiple items (e.g. name, destination, date) at the same time. You can make changes prior to three hours of the flight departure
Unless you have purchased TravelFLEX, there will be a $125 Change Fee for:
- Date adjustment – The new flight date must be within 90 days of the original booking flight date. All payments are non-refundable. If you cannot use the original flight within the following 90 days, the original payment will not be refunded or credited to future travel.
These changes are processed through our customer service line at (780) 809-1784 (the call centre fee will be waived).
There is no change fee to purchase additional products (e.g a bag or a seat selection). These changes can be made through the website under ‘My Trip’ or the customer service line (plus the $15 call centre fee).
Each time you make a change to your reservation a new itinerary will be emailed to you.
Click here to find out more about cancellations, changes and TravelFLEX.