Terms & Conditions

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Simplified terms and conditions for provisions of the Air Passenger Protections Regulations

Click here for all information regarding the Air Passenger Protection Regulations

Prices, carrier surcharges & restrictions

Prices are based, among other things, on fuel costs, exchange rates and taxes in force on the date of the last modification of the Website. Flair Air, along with our service provider carrier, collects surcharges to offset the volatility and fluctuation of certain recurring expenses and operating costs. These service provider carrier surcharges represent the “carrier surcharges” and are intended to cover Flair and their service provider carrier operating expenses and mitigate unforeseen fluctuation, including, without limitation, fuel costs and variation of foreign currency exchange rates.

Unless otherwise noted herein, all prices are quoted in the currency appearing in your purchase confirmation and are per person. The terms and conditions which apply to changes and/or cancellation of air tickets sold by Flair may vary. For more information, please refer to Flair service provider carrier Reservation terms and conditions under the title “Fare Conditions & Cancellations”. Flair reserves its right to cancel a booking without further notice, due to non-payment or due to litigation regarding payment.

Price reductions resulting from a promotion or a decision by Flair are applicable to new bookings only. Flair reserves its right to refuse any booking made at or based on an erroneous price.

Accepted methods of payment

Only credit card payments are accepted on the www.flairair.ca  website and by phone. When you pay on the website, your payment information is encrypted and sent over a secure connection.

You can pay with the following credit cards: MasterCard (credit card) and Visa (credit card). Please note that credit card and bank fees may be charged in some countries in connection with the purchases made on the website. Additional bank fees or credit card fees charged by the customer’s credit card provider or bank in connection with a purchase will be borne solely by the Customer.

Flair charges the exact amount of the price shown at the moment of purchase without applying any transaction or service fees. However, your card issuer may apply additional fees. Please contact your card issuer in order to obtain the nature and the amount of any eventual additional fees before finalizing your purchase. By finalizing your purchase, you confirm that you have been advised of this. Flair shall not be held responsible for any additional fees applied by your card issuer.

To avoid fraudulent purchases, (e.g. due to a lost card or the provision of false information), Flair reserves the right to request additional information from the passengers and/or the cardholder at any time after a purchase has been made – including at check-in – so that it may verify the information provided when the purchase was made. Flair also reserves the right to require another form of payment should a customer not be able to accurately provide such additional information. Flair also reserves the right to require another form of payment should a customer not be able to accurately provide such additional information. Furthermore, Flair reserves the right to cancel the booking in case of suspected fraud, theft or dishonesty.

By booking through the website, you acknowledge and consent that Flair may, without your signature, draw payment from your credit or debit card to complete the transaction.

Booking & confirmation

Bookings must be accompanied by a payment in full before they can be confirmed. At the time of booking of certain flights, you may be requested to provide certain information found in your passport. Confirmation regarding prices, travel dates, flights, hotels, car rentals, and other services, as the case may be, is only given once the payment is received and is based on availability of Services. Upon completion of the check-out procedure and receipt of the payment in full, you will receive an email confirming that your booking has been accepted and summarizing all the details of your flight(s).

Use of Flair travel digital reservation system

The Flair Digital Reservation System, which forms a part of the Flair Digital Properties, is provided solely to assist our guests in determining the price and availability of travel related goods and services and to enable of secure, informed and legitimate reservations with Flair Air.

In connection with this service, you agree to and guarantee the following:

  • You’re at least 18 years of age, and possess the legal authority to enter into this agreement and to use the Flair Digital Properties in accordance with all of the terms and conditions contained in this Flair Website Reservations Agreement;
  • are at least 18 years of age, and have the legal right and ability to enter into this User Agreement and to use or access the Flair Digital Reservation System in accordance with its Terms;
  • agree to supervise all persons who have not reached the age of majority in your jurisdiction who use or access the Flair Digital Reservation System under or using your name or Flair Profile; and
  • have obtained all necessary authorizations, consents and approvals from any third party to submit information, including personal information and to delete or modify information;
  • by entering into this User Agreement and using and accessing the Flair Digital Reservation System, including purchasing any products and/or services contained herein, you are not breaching any contract, obligation, agreement, or any provision of any law or regulation, or infringing on the intellectual property rights of any third party;
  • accept full responsibility for all assessments, charges, duties, fees, and taxes and any other financial liability resulting from your use of our website under your name or profile, as well as all use of others using your name or profile on our website;
  • have submitted or will submit, or others using or accessing our website under or using your name or profile have submitted or will submit, information, content or material which is true and accurate.

Persons with special needs

Reservations for persons who may have special needs require extra qualifying information for Flair to effectively meet our guests’ needs. Please contact us to make a reservation of this nature. Flair reserves the right, without liability, to cancel any reservation made through our website for a person with special needs or disabilities, if, in Flair sole discretion, reasonable accommodation in accordance with Flair guidelines on the transportation of such guests, cannot be provided in respect of the reservation made.

Incorporation of travel tariff

This Agreement, and any reservations made through the Flair website, are subject in all respects to the following: Flair service provider carrier’s LOCAL DOMESTIC TARIFF in respect of the transportation of guests and goods between points in Canada; Flair service provider carrier’s LOCAL TRANSBORDER CHARTER TARIFF in respect of the transportation of guests and goods between points in Canada and points outside of Canada; and in respect of points outside of Canada, such other tariffs that Flair has filed with applicable governmental authorities. These tariffs specify the rules and regulations concerning the rules, rates, regulations and conditions under which Flair will provide transportation services to guests and their goods, including, without limitation:

  • fare classes and rates;
  • the carriage of persons with disabilities;
  • the acceptance of minors;
  • reservation, cancellation, change, refund and credit terms;
  • refusal to transport guests or goods;
  • limits of liability respecting the transportation of guests and goods.

These tariffs are incorporated by reference into the Flair website Reservations Agreement. If there is a conflict between the provisions found in the Flair website Reservations Agreement and any applicable tariff, the terms and provisions of the tariff shall apply.

A copy of the relevant Flair tariff may be  viewed here.

Limitation of liability

Flair strives to ensure information is accurate and current. However, we make no representations to you about the accuracy of the information contained on the Flair website, or the reliability of the reservations services provided herein. This includes, without limitation, the availability of seating on any particular flight regarding fare class, flight number, price, departure and return dates and times, connecting flights and the like. Flair will accept no liability to you for any damages you may suffer, and in no event shall Flair be liable to you for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with your use of the Flair website or the delay or inability to use this website, or for any information obtained or reservation made through the use of this website, whether based on contract, tort, strict liability or otherwise.

Governing law

This Flair Website Reservations Agreement is governed in all respects by the laws of  the province of Manitoba. You consent to the exclusive jurisdiction and venue of courts in the City of Winnipeg, Manitoba, Canada, in all disputes arising out of or relating to the use by you of the Flair website. Use of the Flair website in any jurisdiction not giving effect to all provisions of these terms and conditions is unauthorized.


I have read and understand the Privacy Policy and I consent to the collection, use and disclosure of personal information as described in the policy.

Please note that Flair collects and archives your IP address to use and disclose for identification and legal purposes in the event of unauthorized use or misuse of a credit or payment card fraud related to an online booking.


You agree no joint venture, partnership, employment, consulting, or agency relationship exists between you and Flair as a result of the Flair website Reservations Agreement or your use of the Flair website.


Flair performance of its obligations under this agreement is subject to existing laws and legal process. Nothing contained in this agreement derogates from Flair rights or obligations to comply with law enforcement requests or requirements relating to your use of the Flair website or information provided to, or gathered by Flair with respect to such use.


If any part of the Flair website Reservation Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law, including, but not limited to, the limitation of liability set out herein, the remainder of this Agreement shall nonetheless continue in effect.

Help & feedback

If, at any time, you require the assistance of a Flair representative in regards to using the Flair website, or to help you to understand the terms and provisions of this Flair website Reservation Terms and Conditions, or you wish to provide us with some feedback, a Flair representative would be pleased to help you. Please call our Flair Customer Service number at 1-780-809-1784.