Flair Travel Policy
The protection of your privacy and personal information is important to us.
This policy describes how we collect and use personal information concerning our website users as well as all those traveling with us. We reserve the right to update or revise this policy at any time without prior notice and the revised policy is not retroactive.
We have designed our policy to meet or exceed the requirements of the Government of Canada key policy as it relates to privacy, namely – Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Law (CASL).
We also request your gender to assist in estimating the aircraft’s total load and to assist us in identifying you for legal, and security and aviation regulation compliance purposes. You are only required to disclose your gender where your itinerary includes international travel.
Personal information only becomes known to Flair when you provide it to us, or when a third party, such as someone (a friend or family member) books travel with Flair on your behalf – with your consent – these kinds of people are herein referred to as people “assisting you” with booking travel.
If you request a customized service we may also need to collect additional personal information as described below.
5795 Airport Way
Kelowna, BC Canada
You may withdraw your consent to the collection, use and disclosure of your personal information at any time, subject to legal or contractual restrictions. A decision to withhold or withdraw certain personal information may restrict Flair from offering or providing its services to you.
As standard practice, we will collect personal information from you, and use it and disclose it upon receiving your express consent or from assisting you with booking travel. When you book your travel at www.flairair.ca you are added to our email list that will be used to contact you occasionally with offers By FlairAir Ltd that we feel will be of interest. You can withdraw your consent at any time by scrolling to the bottom of any email offer and click on “unsubscribe” and follow the brief series of instructions.
At times, we may send you service-related emails. These are not promotional emails, rather, they provide important information that must be communicated to you such as flight-related information or updates on purchases made on www.flairair.ca.
During your use of the Website or in the provision of the Services to you or otherwise, you may be asked to voluntarily provide personal information for purposes such as:
- to provide you with the Services (including your flight and hotel bookings);
- to contact and correspond with you regarding your transactions (including payment issues), your use of the Services, and to provide you with customer care services;
- to facilitate transactions, process orders and payments for the Services;
- to develop, deliver and improve the Services;
- to administer and facilitate your participation in contests and promotions related to the Services;
- to process and respond to your inquires, requests and to otherwise administer Flair Air’s relationship with you;
- to facilitate and enhance your use of the Website;
- to develop, deliver and improve the Services and advertising; and
- as otherwise specified at the time of collection.
- to conduct surveys or questionnaires related to services
Flair Ltd may develop a confidential profile for you, which will be used to provide Services to you and facilitate your use of the Website. Additionally, FlairAir Ltd may keep a record of all communications with you.
These web technologies can reveal your anonymous previous website visit history to us, and other sites you visit subsequent to leaving www.flairair.ca may be able to tell you visited our site. The details of your web history may divulge sufficient information to diminish or altogether remove your anonymity on our or on others’ sites, which is an inherent limitation of third-party advertising technology beyond Flair control.
Because Flair flies across international borders, personal information may be made available to law enforcement or other government authorities or both in Canada and the United States, as well as any other international destination, as required by law.
With respect to minors who are not accompanied by an adult, Flair and its service provider carrier will require the contact information of the individuals attending to meet the minor at the flight destination or transfer point, and must be provided with the contact information of the minor’s parent or guardian for use in the event of an emergency.
With a profile, our system automatically uses your profile information to complete fields when booking a flight. You can modify information in your profile at any time, under My Trip or ‘my profile’.
If you opt-in to certain email services, Flair may – with your consent – collect information about such things as your hotel and car preferences and information such as your date of birth. This will be used to communicate information specific to your general preferences.
If you do not wish that Facebook can assign your visit to our site to your Facebook user account, please log out from your Facebook account.